Automotive Service Advisor

1 week ago

West Palm Beach, United States Schumacher Automotive Group Full time

Position Title: Service Advisor

Locations: North Lake, West Palm Beach

JOIN OUR Schumacher Family

Schumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few. Through this growth, we’ve never lost track of what made us successful for over 50 years: a strong focus on putting our customers and community first in everything we do.


We are looking for dedicated, motivated, and top talent. Our philosophy is to always promote from within and advance and reward hard-working individuals. We offer the best compensation in the industry here in South Florida, and excellent benefit packages for our employees.


Why Choose Us? Here's just a few to mention…….

  • Brand Icon Company in business for over “52 years."
  • Comprehensive Health Benefits Program to include - Low rates for high and low deductible medical plans with United Health Care a nationwide carrier; Met Life Dental Insurance; Met Life Vision Insurance
  • Free Basic Life Insurance
  • Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account)
  • Employee Assistance Program (Consulting Services, Work/Life Balance Support)
  • 401K Savings and Retirement plan with company match
  • Paid Time Off to include vacation time, sick time, major holidays, bereavement leave
  • Family Fund, a company contribution to support employees with medical hardships
  • Degrees at Work Program; earn your Bachelor’s or Master’s degree along with books for FREE at our Delray location
  • Discounts to our employees on vehicles, service, and parts
  • Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

If you are looking to make a difference and want to join a family company that appreciates and cares for its employees by rewarding hard work and commitment, Schumacher is the place.


Position Description:

The Service Advisor oversees the day-to-day operations and flow of the Service Drive, promptly greet customers, and assist them with any questions or concerns with their scheduled maintenance, mechanical or factory warranty. The Service Advisor serves as a liaison between our Customers and Technicians, swiftly resolving questions and any matters that may occur.


ESSENTIAL JOB RESPONSIBILITIES

  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost, and labor estimates for service.
  • Writes a brief description of the customer’s concern on the repair order to help their technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.” Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Excellent customer service skills.

WHO ARE WE LOOKING FOR?

  • High school diploma or general education degree (GED).
  • At least 6 months of experience as a Service Advisor/Writer at dealership required.
  • Customer Service experience preferred.
  • A solid track record of performance and strong CSI scores. Prefer CDK experience but will train the right candidate.
  • Previous sales/negotiation experience a plus.
  • Excellent organizational and time management skills with the ability to follow-through.
  • Self-motivated with a strong desire to succeed.
  • Professional appearance and good work ethics.
  • Must be able to clearly address customer queries or concerns.
  • Able to handle minor customer complaints and maintain high customer satisfaction standards.
  • Valid Florida Driver’s License.

All applicants must pass pre-employment testing to qualify for employment.

Pre-Employment testing includes a successful background check and drug testing.


Schedule:

  • 8-hour shift
  • Day Shift

Education/Requirements:

  • High school or equivalent

Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Service Advisor

    2 weeks ago

    West Palm Beach, United States Penske Automotive Full time

    Palm Beach Toyota, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience...

  • Automotive Service Advisor

    3 weeks ago

    West Palm Beach, United States Palm Beach Acura Full time

    The Ed Napleton Automotive Group is looking for our next **Service** **Advisor.** Located at **Palm Beach Acura**, the **Service Advisor** is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep...

  • Automotive Service Advisor

    4 weeks ago

    West Palm Beach, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Royal Palm Beach, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and...

  • Automotive Service Advisor

    4 weeks ago

    West Palm Beach, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in North Palm Beach, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and...

  • Automotive Service Advisor

    2 weeks ago

    West Chicago, Illinois, United States Christian Brothers Automotive Full time

    Job Overview: As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our...

  • West Palm Beach Kia

    4 days ago

    West Palm Beach, United States Greenway Automotive Full time

    Job DetailsLevel Experienced Job Location Greenway West Palm Beach Kia - West Palm Beach, FL Position Type Full Time Greenway West Palm Beach Kia has immediate openings for Service Advisors with 2 - 3 years of automotive Service Advisor experience! We are part of Greenway Automotive ranked # 16 among 150 dealership groups based in the USA. The ideal...

  • Automotive Service Advisor

    1 week ago

    West Palm Beach, United States Schumacher Automotive Group Full time

    Position Title: Service AdvisorLocations: North Lake, West Palm Beach JOIN OUR Schumacher FamilySchumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our...

  • Service Advisor

    4 weeks ago

    West Palm Beach, United States Meineke - 2950 Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationCareer AdvancementTraining and DevelopmentComprehensive Benefits PackageEmployee DiscountsPositive Work EnvironmentLocally-OwnedCutting-Edge Tools and Equipment:Work-Life BalanceJob SummaryWe are looking for a Service Advisor to join our team. The ideal candidate will have excellent...

  • Automotive Service Advisor

    1 week ago

    West Richland, United States WEST RICHLAND AUTO REPAIR Full time

    Job DescriptionJob DescriptionJob Title: Automotive Service AdvisorLocation: West Richland Auto Repair, West Richland, WAJob Type: Full-time M-F No WeekendsAbout Us: West Richland Auto Repair is a reputable and customer-focused automotive repair shop dedicated to providing top-notch service and maintenance for all types of vehicles. We pride ourselves on our...

  • Service Advisor

    2 weeks ago

    West Palm Beach, Florida, United States Lithia & Driveway Full time

    Dealership:L0499 Elder Ford of TampaAre You an Experienced Automotive Service Writer Looking to Make a Change?Do You Want to Work For a Growing Fortune 500 Company With Great Benefits?Elder Ford of Tampa Would Like to Meet YouWith business booming, we are adding Service Advisors to our team All manufacturer experience is welcome If you have the drive to...

  • Automotive Service Advisor Empire Chrysler Jeep

    3 weeks ago

    West Islip, United States Empire Automotive Group Full time

    **Automotive Service Advisor** Our brand-new service facility is going to be a showstopper, and we are looking for an experienced service advisor to join our team. Our beautiful new facility includes a service drive-through with state-of-art equipment, a new efficient shop that increases productivity and a spacious up-to-date customer waiting room including...

  • Service Advisor

    4 weeks ago

    West Palm Beach, United States Lithia & Driveway Full time

    Dealership:L0499 Elder Ford of Tampa Are You an Experienced Automotive Service Writer Looking to Make a Change? Do You Want to Work For a Growing Fortune 500 Company With Great Benefits? Elder Ford of Tampa Would Like to Meet You! With business booming, we are adding Service Advisors to our team! All manufacturer experience is welcome! If you have the drive...

  • Automotive Service Advisor

    4 weeks ago

    West Springfield, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in West Springfield, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and...

  • Automotive Service Advisor

    4 weeks ago

    Hallandale Beach, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Atlantic Coast Enterprises in Ft. Lauderdale, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a...

  • Automotive Service Advisor

    4 weeks ago

    Boynton Beach, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Atlantic Coast Enterprises in Boynton, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a culture...

  • Automotive Service Advisor

    4 weeks ago

    Pompano Beach, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Pompano Beach, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented?...

  • Automotive Service Advisor

    4 weeks ago

    Boynton Beach, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Boynton, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would...

  • Automotive Service Advisor

    4 weeks ago

    West Mifflin, United States Century 3 Kia Full time

    Job DescriptionJob DescriptionARE YOU A PEOPLE PERSON? Century III Kia is proud to announce we are seeking full time automotive Service Advisor to join our winning team.We are a family owned and operated business and provide an excellent high paced work enviroment.Automotive Service Advisor/Writer Qualifications:Must have a valid U.S drivers license.Must be...

  • Automotive Service Advisor

    4 weeks ago

    West Chicago, United States Christian Brothers Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionChristian Brothers AutomotiveWe Offer:*Annual compensation plan up to $75k for the most skilled Service AdvisorLocal Owner - Onsite DailyPaid Vacations and HolidaysWeekly Lunches ProvidedEmployee Appreciation EventsOngoing Training & Career DevelopmentClosed Weekends To Spend Time With Family &...

  • Automotive Service Advisor

    4 weeks ago

    North Myrtle Beach, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in North Myrtle Beach, SC. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and...