Resident Experience Case Manager

2 weeks ago


New York, United States Medix™ Full time

Are you interested in developing strategies to improve patient outcomes? Are you interested in getting your foot in the door into Case Management?


We are hiring a Resident Experience Case Manager (RN) in Manhattan 10036. Full training is provided and no prior case management experience is required.


The Resident Experience Case Manager implements the vision and strategy for an exceptional resident and family experience. In addition, will act as the subject matter expert for case management and service excellence, maintaining an active understanding of current thinking and innovative programs regarding service excellence and coordination of service needs.


Duties:

  • Greets and transitions new residents smoothly into the facility.
  • Manages admission documentation and addresses resident concerns.
  • Oversees satisfaction surveys and implements improvement programs.
  • Collaborates on employee orientation to uphold the organization's values.
  • Develops facility-wide service and educational programs.
  • Coaches leadership on organizational values and excellence.
  • Coordinates residents' medical, psychosocial, and service needs.
  • Networks to stay updated on industry trends and maintains facility strategies.
  • Monitors data for responsiveness and alignment.
  • Produces reporting for external partners.
  • Designs and implements clinical and service programs.
  • Arranges services from public and private sources.
  • Facilitates alternative living arrangements and discharge plans.
  • Monitors hospitalized residents and facilitates re-admissions.
  • Participates in Management Meetings and informs staff of resident information.
  • Documents all Case Management activities for compliance.


Specifics:

  • Hours: Mon-Friday 9am-5pm (FT hours only)
  • Job type: Onsite
  • Location: New York New York 10036
  • Pay: $56-60/hr


Requirements:

  • Active RN License in New York (open on experience)
  • Understands and adapts appropriately to issues related to communication, cognitive or other barriers
  • Strong organizational skills and the ability to prioritize
  • Possesses basic computer skills


#medix #medixNE



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