Digital Product Manager III

2 months ago

Irving, United States 7-Eleven Full time

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ How We Lead

At 7-Eleven we are guided by our Leadership Principles.

  • Be Customer Obsessed
  • Be Courageous with Your Point of View
  • Challenge the Status Quo
  • Act Like an Entrepreneur
  • Have an “It Can Be Done” Attitude
  • Do the Right Thing
  • Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Responsibilities:

The Digital team at 7-Eleven is reimagining how consumers view convenience. As a Technical Product Manager of R&D, you'll lead development of new experiences that will not only transform the business but will shape our digital future. Product managers will define product strategy, develop, launch, and enhance products and services that drive our business forward. In this role, you will work very closely with the engineering team to lead the development of groundbreaking AI / ML products by defining product requirements and coordinating resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual, self starter, has a deep technical understanding of emerging technologies (e.g., AI / ML) with a passion for user experience and professional experience building impactful and meaningful customer experiences.

Why choose 7-Eleven? Because we are disruptors. We are makers. We are innovators. We are here to make a lasting change, and that change starts with you.

Responsibilities:

30% Strategy & Planning

  • Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
  • Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
  • Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
  • Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
  • Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
  • Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction.


50% Delivery & Execution

  • Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing
  • Creates, prioritizes and accepts user stories; incorporate them into release planning
  • Makes product decisions that drive value on a daily basis
  • Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
  • Participates in and leads standups, iteration planning sessions, product demo, and retrospectives
  • Condenses complex technical concepts into non-technical language for stakeholders
  • Technical Expertise: Leverage your technical knowledge to understand and influence the design and implementation of AI/ML algorithms and models. Stay updated with the latest advancements in AI/ML technologies and methodologies.


20% Team & Stakeholder

  • Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
  • Acts as a proponent of modern agile development practices
  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
  • Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
  • Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
  • Guides more junior team members in strategy, alignment, analysis and execution tasks.
  • Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice).
  • Participates in talent acquisition, development and retention activities in support of team.


Qualifications:

  • Education: Bachelor’s degree in computer science, Engineering, Mathematics, or a related field. Advanced degree or relevant certifications (e.g., MBA, Product Management certifications) preferred.
  • Minimum 3-5 years of experience in digital product management, with a strong focus on AI/ML technologies. Proven track record of developing complex technical products.
  • Technical Skills: Deep understanding of AI/ML concepts, including machine learning algorithms, data processing, and model evaluation. Experience with AI/ML frameworks and cloud platforms is a plus.
  • 2 - 3 years of experience in design thinking, customer empathy, agile / scrum, etc.
  • *This position is onsite in Irving TX.

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