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Senior Engagement Manager

4 weeks ago

Cambridge, United States Cambridge Mobile Telematics Full time

Senior Engagement ManagerCambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell Fusion, gathers sensor data from millions of IoT devices including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT's platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.You will help us scale our Customer Solutions team, develop great mobile user experiences and deliver exceptional solutions to our customers. Your ownership will span the full product lifecycle from initial customer contact, through planning, design, estimation, budget management, execution and delivery.CMT is looking for a collaborative, customer-committed, and creative Senior Engagement Manager who wants to join us in making roads safer by making drivers betterResponsibilities:Use independent judgment and discretion to act as a primary contact point for customers, establishing strong and trusted relationships and ensure that all projects are delivered on-time, within scope and within budgetDefine and articulate business requirements and delivery plans for complex solutions that leverage CMT platform and solutionsWork with customer teams and associates to plan best onboarding and launch strategy Manage Solution Architects and Solution Engineers and coordinate third parties/vendors for the flawless execution of projectsManage successful transition between sales process and project implementation as well as handover into customer customer success teams after launchCreate and maintain comprehensive project documentation, develop a detailed project plan to track progress, manage changes in project scope, costs and schedule, measure and report project performance, perform risk assessment and manage / minimize project riskComplete any additional tasks as they ariseQualifications:Bachelor's degree or equivalent years of experience and/or certification in a related field 4+ years of Project Management Experience with a track record of delivering complex customer-facing projects on time3-5 years of experience managing technical teams - ideally working with remote teams Solid understanding of software/mobile product development, complex software integrations and Agile MethodologiesBudget management experience with the ability to manage projects within scope and budget Proficiency with Project Management tools as well as Jira/Confluence, ZenDesk, Slack and G-Suite Auto insurance or telematics industry experience background, working experience in an insurance carrier is a plusAbility to travel 10% or lessCompensation and Benefits:Fair and competitive salary based on skills and experience, and annual performance bonus Equity may be awarded in the form of Restricted Stock Units (RSUs)Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leaveUnlimited Paid Time Off including vacation, sick days & public holidaysFlexible scheduling and work from home policy depending on role and responsibilitiesBase Salary Range:The base salary range for this position is: $99,100 to $123,900. This range is specifically for Cambridge, MAAdditional Perks:Feel great working to improve road safety around the worldJoin one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & WellnessExtensive wellness, education and employee assistance programsCMT will do all that is possible to support our employees and create a positive and inclusive work environment for allCommitment to Diversity and Inclusion:At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team.