IT Service Desk Technician

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America. Job Description Summary: The IT Service Desk Technician will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users. Effectively supports the day-to-day needs of our organization, employees, and company leaders. This role is based full-time in our office in Edison, NJ. Specific location details and expectations will be discussed during the interview process. Job Description: *This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned Position Responsibilities and Duties: Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system. Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs. Route incoming tickets as needed to other IT teams for timely resolution. Escalate issues to higher tier support as needed in a timely manner with appropriate documentation Perform employee onboarding/offboarding including device prep, account creation, end user training, etc Perform technical support onsite and remotely as needed Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems. Work with other technology team members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved. Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team Perform duties as assigned Minimum Skills or Experience Requirements: 2+ years of professional experience in an IT support role and/or a combination of experience and equivalent education Experience managing tickets within a service desk solution Ability to provide excellent customer service in both oral and written format Ability to work in a team-oriented, collaborative environment Ability to maintain accurate documentation Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills Ability to absorb and retain information quickly Ability to follow procedures consistently and accurately Good organizational skills, with the ability to prioritize and coordinate work efforts Proficient in the use of Microsoft O365 tools and experienced in supporting these applications Energetic, enthusiastic, charismatic Entrepreneurial spirit SOLV Energy Is an Equal Opportunity Employer At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law. Benefits: Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay. Compensation Range: $25.41 - $28.00 Pay Rate Type: Hourly SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team. In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter. Job Number: J12296 If you're interested in a meaningful career with a brighter future, join the SOLV Energy Team.