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Guest Experience Specialist

5 months ago

Houston, United States Tootsies Full time

Essential Job Responsibilities:

  • Greet and acknowledge all shoppers promptly to ensure a positive experience.
  • Answer shoppers’ questions and provide general information regarding department placement, trunk shows, or events.
  • Offer to text the returning customer’s “regular or preferred” stylist if requested.
  • Engage all arriving and waiting shoppers in conversation.
  • Thank all shoppers as they leave the store.
  • Maintain a professional and supportive relationship with stylists and fellow team members.
  • Be alert to guests entering or exiting the store where a sensor alert is detected.
  • Partner with the store management team to provide support where needed.
  • Ensure a styled and professional personal appearance.
  • Assist with recurring physical inventory, if requested.
  • Special projects and other duties as assigned.


Qualification:

  • Retail experience is required; experience in a luxury environment is preferred.
  • Excellent interpersonal communication skills.
  • Demonstrates a high-energy and upbeat attitude.
  • Strong customer service skills.
  • Sense of urgency, self-starter and motivated attitude.
  • Excellent organizational skills and the ability to prioritize tasks.
  • High level of attention to detail.
  • Basic computer skills.
  • Willingness and ability to work a flexible schedule for a retail business, including nights, weekends, store events, etc.


Physical Demands:

  • Speaking/Hearing: Ability to communicate information to customers
  • Standing: Remain upright on feet for sustained periods of time.
  • Walking: Ability to move throughout the store.
  • Flexibility including bending, stretching and lifting.
  • Ability to lift up to 30 pounds, ability to move/carry product.
  • Visual acuity to perform an activity such as viewing a computer terminal
  • Use of hands and fingers to handle or feel.



Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.