Lead Teller

Lead TellerAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Lead Teller within PNC's Retail Branch Banking organization, you will be based in Hurst, TX at the Bedford Euless branch. Bilingual Spanish preferred. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.The Lead Teller will:Coach, mentor and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.Process a variety of customer interactions.Educate customers on alternatives available for their financial interactions.Identify banking opportunities during the customer interaction and refer as appropriate.Coach, mentor and lead tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.Coach, mentor and lead tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.Coach, mentor and lead tellers by example with clear communication skills, transaction handling and problem resolution processes. Assist the Branch Manager in performance management and new hire selection processes.Coach, mentor and lead tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.PNC employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.Preferred skills include:AccountabilityBankingClient LoyaltyCustomer Experience (CX)Customer ServiceIdentifying OpportunitiesLeveraging TechnologyProactive SalesCompetencies include:Accuracy and Attention to DetailAddressing Customer NeedsCoaching OthersDigital AwarenessEffective CommunicationsFraud Detection and PreventionManaging Multiple PrioritiesMatrix ManagementProblem SolvingUnderstanding Customer NeedsWork experience typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.