Customer Service Coordinator

2 days ago

Arcola, United States Herff Jones Full time
Position: Customer Service coordinator

Location: Arcola, IL

Starting Minimum Pay: $19.00 per hour

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

YOUR OPPORTUNITY:

The Herff Jones Cap and Gown team, based in Arcola IL, is looking for a customer service coordinator to join our team.

Here's How You'll Make an Impact:

Reporting to the office manager, The Customer Service Coordinator serves as the point of contact for all matters specific to our customers and Sales Reps. The customer service coordinator builds and maintains relationships with our customer's decision-makers and external independent sales professionals. The successful employee assists the customer service specialists and independent sales professionals to ensure successful graduations.

  • liaison role between our Customer Service Specialist, Sales Reps, Customers (eg.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers.
  • Assist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers.
  • Serve as product line expert and advisor to Independent Sales Professionals their staff
  • Operate as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals.
  • Ensure the timely and accurate delivery of our products according to Customer needs.
  • Serve on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met.
  • Assist with tracking key account metrics.
  • Assist with requests or issues delegated from Customer Service Specialists and escalations as needed.

What You'll Bring to the Table:
  • Proven success effectively communicating across all levels of an organization.
  • Demonstrated ability to orchestrate resources to a desired end.
  • Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Experience in delivering solutions based on customer needs.
  • Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization.
  • Excellent listening, problem-solving, written and verbal communication skills.

Education /Technical Skills Required
  • Bachelor's degree or higher preferred; or equivalent work experience (3-5 years).
  • Experience with Account management software and Office Suite.

Physical Demands/Essential Functions
  • Work long hours during peak season.
  • Sit at a computer for 8-12 hours/day, five days a week.
  • Type on a keyboard and perform other basic office tasks.
  • Speak clearly and audibly on the telephone in English.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Other details
  • Job Family JF_Customer Service
  • Job Function Customer Service
  • Pay Type Hourly

Apply NowLearn More

  • Customer Service Coordinator

    3 hours ago

    Arcola, United States Herff Jones Full time

    Position: Customer Service coordinatorLocation: Arcola, ILStarting Minimum Pay: $19.00 per hourTHE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONESHerff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include...

  • Freight Customer Service Specialist

    2 weeks ago

    Arcola, Illinois, United States Dayton Freight Full time

    Overview:We are seeking a skilled Freight Customer Service Specialist to join our team at Dayton Freight.**Salary:** $20-$25 per hourThe successful candidate will be responsible for providing exceptional customer service, assisting with freight inquiries, and maintaining excellent communication with internal and external customers.Responsibilities...

  • Customer Service Representative

    5 months ago

    Arcola, United States Dayton Freight Full time

    Overview: ** This is a Part-Time position** Shift Time Available: Monday - Friday | 5:00 PM - 9:00 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities: Customer Service Representatives are responsible for...

  • Customer Service Representative

    4 months ago

    Arcola, United States Dayton Freight Full time

    Overview: ** This is a Part-Time position** Shift Time Available: Monday - Friday | 5:00 PM - 9:00 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities: Customer Service Representatives are responsible for...

  • Freight Customer Support Specialist

    3 weeks ago

    Arcola, Illinois, United States Dayton Freight Full time

    Overview:A Part-Time opportunity at Dayton Freight offers a stable and growing organization with competitive weekly pay, quick advancement, customized training program, professional work environment, and modern facilities.Job Responsibilities:Customer Service Representatives assist customers with freight pickup requests, rate quotes, hot shipments, shipment...

  • Heavy Duty Truck Service Technician

    2 weeks ago

    Arcola, United States TruckPro LLC Full time

    We are seeking an experienced Heavy Duty Truck Service Technician to join our team at TruckPro LLC. This role involves performing repairs to medium to heavy duty trucks and trailers, ensuring they meet customer and industry-standard specifications.Key ResponsibilitiesPerform repairs to customer vehicles and trailersConduct basic welding functionsCommunicate...

  • Surg Tech 1 L&D Day

    1 month ago

    Arcola, United States CARLE Full time

    The Surgical Technologist provides clinical support in the delivery room and the operating room for the Obstetric patient. Duties may also include clerical support and activities related to personal care and hygiene needs of assigned age-specific population patient group under the direct supervision of a Registered Nurse. Facilitates communication with other...

  • Strategic Banking Manager

    3 weeks ago

    Arcola, Illinois, United States Gpac Full time

    Job SummaryAs a key member of our team at GPAC, we are seeking a skilled Strategic Banking Manager to join our Consumer Lending division. This role will play a pivotal part in driving business growth and providing exceptional customer experiences.Key Responsibilities:Collaborate with our Vice President of Consumer Banking to develop and implement strategic...

  • Assistant Vice President of Consumer Lending

    1 month ago

    Arcola, United States Gpac Full time

    POSITION PURPOSE:Assist in the preparation, training and administration of policy and procedures as they pertain to Consumer Banking. Supervise the branch staff according to Bank defined performance objectives.ESSENTIAL FUNCTIONS AND BASIC DUTIES:Supervise the Branch staff and tellers and work with the Vice President of Consumer Banking.Assist Vice President...

  • Water Systems Specialist

    2 weeks ago

    Arcola, Illinois, United States Southwest Irrigation Systems Full time

    We are seeking a highly motivated Water Systems Specialist to join our team at Southwest Irrigation Systems. Our company has been providing top-notch irrigation services in the Houston area since 1985, and we're committed to delivering exceptional service experiences to our clients.Job OverviewWe are a fast-growing, respected service company dedicated to...

  • Senior Living Registered Nurse

    2 weeks ago

    Arcola, Illinois, United States BAYADA Home Health Care Full time

    We are seeking a compassionate Registered Nurse to provide high-quality care to clients in Senior Living communities in Loudoun County, VA. As a valued member of our team, you will have the opportunity to make a meaningful difference in the lives of our clients and their families.About the OpportunityThis is a per diem, part-time, and full-time position...

  • CDL A Local Driver

    6 months ago

    Arcola, United States Dayton Freight Full time

    Overview: Pay is $34.40 per hour $34.40 per hour Overtime after 40 hours Work-life balance Growing company Friendly & Positive culture New Equipment & Clean facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company match Responsibilities: P&D Drivers are...

  • Licensed Practical Nurse- Home Health

    3 weeks ago

    Arcola, United States BAYADA Home Health Care Full time

    Job DescriptionJob DescriptionBAYADA Home Health Care is looking for a compassionate and dedicated Licensed Practical Nurse (LPN) to join our team. This office services our adult clients on a per visit basis in senior living communities (ALFs & ILFs) throughout Loudoun County, VA. One year prior clinical experience as a licensed Practical Nurse is required....

  • Licensed Practical Nurse- Home Health

    4 weeks ago

    Arcola, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is looking for a compassionate and dedicated Licensed Practical Nurse (LPN) to join our team. This office services our adult clients on a per visit basis in senior living communities (ALFs & LOFs) throughout Loudoun County, VA. One year prior clinical experience as a licensed Practical Nurse is required. As a home care nurse, you...

  • Licensed Practical Nurse- Home Health

    4 weeks ago

    Arcola, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is looking for a compassionate and dedicated Licensed Practical Nurse (LPN) to join our team. This office services our adult clients on a per visit basis in senior living communities (ALFs & LOFs) throughout Loudoun County, VA. One year prior clinical experience as a licensed Practical Nurse is required. As a home care nurse, you...

  • Licensed Practical Nurse- Home Health

    4 weeks ago

    Arcola, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is looking for a compassionate and dedicated Licensed Practical Nurse (LPN) to join our team. This office services our adult clients on a per visit basis in senior living communities (ALFs & LOFs) throughout Loudoun County, VA. One year prior clinical experience as a licensed Practical Nurse is required. As a home care...

  • Licensed Practical Nurse- Home Health

    1 month ago

    Arcola, United States BAYADA Home Health Care Full time

    Job DescriptionJob DescriptionBAYADA Home Health Care is looking for a compassionate and dedicated Licensed Practical Nurse (LPN) to join our team. This office services our adult clients on a per visit basis in senior living communities (ALFs & LOFs) throughout Loudoun County, VA. One year prior clinical experience as a licensed Practical Nurse is required....

  • Irrigation Technician Assistant

    2 months ago

    Arcola, United States Southwest Irrigation Systems Full time $15 - $18

    Southwest Irrigation Systems, Inc. – 2511 Mckeever Rd Rosharon, Tx 77583. 2nd Location 6739 Theall Rd Suite A Houston Tx 77066Irrigation TechnicianEXPANDING FAST - LOOKING FOR DEDICATED TEAM MEMBERS  WHO ARE WE? Southwest Irrigation is one of the fastest-growing, exciting, and respected service companies in the Houston area. Our mission is to provide the...

  • Irrigation Technician

    2 months ago

    Arcola, United States Southwest Irrigation Systems Full time $20 - $27

    Southwest Irrigation Systems, Inc. – 2511 Mckeever Rd Rosharon, Tx 77583. 2nd Location 6739 Theall Rd Suite A Houston Tx 77066 Irrigation TechnicianEXPANDING FAST - LOOKING FOR DEDICATED TEAM MEMBERS WHO ARE WE? Southwest Irrigation is one of the fastest growing, exciting, and respected service companies in the Houston area. Our mission is to provide the...

  • Registered Nurse- Senior Living

    1 month ago

    Arcola, United States BAYADA Home Health Care Full time

    We have a Registered Nurse opportunity open now doing visits in Senior Living communities in the Loudoun County, VA. Per Diem, Part-Time, and Full-Time schedules available. Flexible schedules, 1:1 care, and great work/life balance. Join us today! Registered Nurse (RN) Benefits: BAYADA offers a comprehensive benefits plan that includes the...