Regional Account Manager

Regional Account Manager / Healthcare Job Locations US-OK-OKLAHOMA CITY | US-OK-TULSA | US-AR-BENTONVILLE ID 2025-177967 Line of Business Amerita Position Type Full-Time Our Company Amerita Overview Amerita is looking for a high-level admission type person with exceptional customer service skills. Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. The Regional Account Manager will support the OK and AR sales team by acting as a single point of contact in assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings. The ideal person to fill this role is quick, accurate and pleasant. Their time will be in front of the computer with multiple monitors responding to new referrals. The candidate needs to be tech savvy. If they have been in Admissions and/or Healthcare, it is a plus. They will be using Aida, Aidin, Epic platforms. This position is remote (work from home) but must reside in the Oklahoma City, Tulsa, or Bentonville, AR area. Schedule: Monday - Friday, 8:00am - 5:00pm. There is potential for weekend rotation We Offer* Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts* Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance* 401(k) Retirement Plan * Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability* Employee Discounts* Tuition Reimbursement* Paid Time Off & Holidays Responsibilities Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goalsAchieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leadsResponsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territoryAssists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experienceSupports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirementsResponsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff PharmacistsDocuments and meticulously makes notations in each patient's profile and/or CRM regarding every update and aspect of a customer's/physician's care or needsUses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staffObtains and manages prescriber communication preferencesNurtures and manages prescriber relationships to improve loyalty, and retentionUtilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow processAssists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communicationEnsure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicableWorks collaboratively with sales to achieve monthly, quarterly, and annual sales goals Qualifications Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcareBachelor's Degree desired2+ years' healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desiredTeam player willing to accept and promote organizational goals and function with minimal supervision.Ability to respond to common inquiries or complaints from customers, employees, or senior management.Self-motivated and results driven.Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.Maintain HIPAA patient confidentiality.Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.Exceptional probing and consultative communication skills.Proficient in data entry, verbal skills, computer skills and the ability to learn the department's software system including CRM. About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.