Manager HIT Learning and Development

Clinical Informatics ManagerThe Clinical Informatics Manager will lead a team of education specialists to deliver excellent training programs to caregivers. The position requires a leader with sound knowledge of healthcare, business management, and performance management as well as a working knowledge of information systems, practices, and technologies. The position will build trusting relationships and proactively collaborate with a variety of Intermountain teams and operational leaders to develop and implement training programs. This position must be highly knowledgeable about the needs of the business and the voice of the customer to ensure that programs are created, executed, and maintained to meet the business's and customers' needs and align with strategic initiatives. As a Customer Experience Leader, this position oversees HIT training programs and actively supports a positive/productive relationship between CTIS and caregivers. As a CTIS leader, this position is accountable for driving a culture of safety, accountability, and engagement by: ensuring work focuses on patient safety, creating a positive work environment, celebrating team's successes, developing new leaders, and leading by example.The manager will provide effective leadership and operational support for cross-functional teams that focus on how health information technology can be adopted to provide safe, high quality care, and help people live the healthiest lives possible. With this common purpose, and in collaboration with other Clinical leaders and operating units. Scope This role reports directly to the Clinical Informatics Director of HIT Training system interruptions, and HIT alerts will focus on training which directly or indirectly impacts caregivers. This position will work closely with the Director of Training to ensure collaboration and partnership internally and externally with CTIS and non-CTIS teams. This position will execute on system and CTIS strategies and manages budgets and financial assets to achieve financial objectives. The manager is responsible for configuration, implementation, adoption and use of HIT-technologies in the designated areas of responsibility. The position also oversees human resource management and training of caregivers in assigned portfolio. The day-to-day work is both operational and hands-on in nature. The role will lead or co-lead continuous improvement and innovation efforts as well as provide direction for assigned portfolio. Oversees project prioritization and road map for assigned portfolio in collaboration with CTIS and non-CTIS leaders. Inspires caregivers to perform at a high level, develop new talents and challenge the status quo.Job EssentialsDevelop and implement department training programsOptimize the use of Electronic Health Records (EHR) and other clinical systems through training programsCollaborate with clinical and administrative leaders to understand and address education needsMentors and develops team membersFoster relationships with external partners and vendorsOversees department timekeeping and payrollCollaborates with HR concerning employee issues and performanceConducts employee coaching, counseling, disciplinary actions and annual appraisalsMonitors staff adherence to system and departmental policies and proceduresMinimum QualificationsHigh School Diploma or equivalentCurrent certification as an Instructional Technologist within eighteen (18) months of hireMinimum of seven (7) years of experience (an Associates Degree may substitute up to two (2) years of required experience and a Bachelors Degree may substitute up to four (4) years of required experience)Competence in project and program management methodsKnowledge of learning development processes, practices, and methodsKnowledge of learning development quality protocolsKnowledge of learning development metrics and measurement protocolsKnowledge of Criterion Referenced Instruction and adult learning methodsKnowledge of the following software applications: Daptiv project and resource management- campaign, and project management- Visio flowcharting- MS Office SuitePreferred QualificationsBachelors DegreeEPIC certificationPrevious healthcare experienceProject Management Professional Certification and Epic Certification(s) are preferredDegree in Nursing, Medical, Clinical Informatics or other relevant degree (e.g. Business/IS/BA/ or MBA/MHA)Eight years of previous clinical or healthcare related professional experience working in an integrated healthcare system environmentDemonstrated ability to effectively prioritize and execute tasks in a high-pressure environmentExperience working in a team-oriented, collaborative environmentExperience using word processing, spreadsheet, database, internet, e-mail, and scheduling applicationsExperience in a role requiring effective verbal, written, and interpersonal communication skillsExperience working with Cerner solutionsExperience working with Health IT-related project acquisition, implementation and associated project managementDemonstrated use of Key Performance Indicators and Continuous Improvement methods as part of routine workInteract with others requiring the employee to communicate informationOperate computers and other IT equipment requiring the ability to move fingers and handsSee and read computer monitors and documentsRemain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipmentLocation: Lake Park BuildingWork City: West Valley CityWork State: UtahScheduled Weekly Hours: 40The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $50.97 - $78.69Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.