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Assistant Manager - 2ndLocation: Citrus Heights, California USOff Broadway Shoe WarehouseStore Number: 3059Marketplace at Birdcage6100 Birdcage Centre Ln Ste 121Citrus Heights, California USFull TimeAbout Rack Room ShoesGreat shoes for men, women, and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.Job Description SummaryThe Assistant Manager assists the Store Manager in managing all day-to-day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service, and operational objectives.Duties and ResponsibilityPrimary responsibility is the safety and welfare of employees and customers.Create, establish, and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing proceduresInventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical InventorySales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signagePayroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and AttendanceTraining and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standardsLoss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.Work towards a complete understanding of managing all day-to-day operations.Principal Working RelationshipsCustomers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.Key QualificationsAn approved background check Effective verbal and written communication skills Managerial and organizational skills Strong interpersonal skills necessary for customer and employee interactions Strong visual merchandising skills Working knowledge of footwear, accessories, and shoe care. Basic mathematical skills Knowledge of Corporate and Store Operations policies and procedures A complete understanding of the standards of Store Presentation and strong visual merchandising skills.Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
