Field Access Manager

Field Access ManagerThe Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs) and will work cross-functionally with patient support, market access, and field sales to support timely patient access to therapy. The FAM will provide information to providers on access processes, reimbursement issues, and support patient assistance programs, all while ensuring compliance with healthcare regulations. The FAM role is a remote/field-based role that proactively provides approved education to defined accounts within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. The FAM will analyze access issues and act as the local access resource for HCPs and other field force personnel and region management, as permitted by policy. Where appropriate, the FAM will coordinate with the access hub concerning individual patient cases including patient access and coverage assistance, hub enrollment, and overall coordination. The FAM will need to collaborate cross-functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by all corporate and industry policy and procedures. Joining this team means being a part of driving meaningful patient impact by utilizing our scientific expertise and serving as the primary contact for customers within your assigned territory: Louisville KY, Lexington KY, Evansville IN. The FAMs will manage daily activities that support appropriate patient access. Activities include, but are not limited to:Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formatsAnalyze access trendsPartner cross-functionally to identify and address barriers to patient access and supporting patient satisfactionBuild collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapyMonitor payer trends to address access barriersProvide access information to HCP officesProvide access education to field teams upon approved direction.Escalate and coordinate on access issues with third parties including hub vendorProvide education and support on Specialty Pharmacy issuesProvide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid)Answer questions about coverage, including payer-specific access questionsMaintain deep knowledge of regional and national market dynamics, and payer coverage policies.Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plansEducate and update HCPs on key private and public payer coverage and changes that impact access for patientsSupport patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes, and standard operating proceduresEducate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance, and hub educational resourcesDemonstrate knowledge of and communicate information about access resources and payer processes/policiesAttend National and Regional MeetingsMinimum Requirements:Bachelor's Degree; 7+ years' experience in patient support, healthcare sales or operations, project management, or reimbursement supportStrong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processesExpertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentialityExcellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplinesExhibit competent understanding of hub and patient support activitiesProven ability to manage multiple priorities in a hybrid environment with 20-25% travel; Must reside in the assigned territory/metro areaAbility to operate as a "team player" in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goalsMust be at least 21 years old with a valid driver's license and a clean driving recordPreferred Requirements:Pharmaceutical industry experience highly preferredDeep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferredRequired Skills:Preferred Skills:The salary range for this role is $114,700.00 - $180,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.