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Site Reliability Engineer

3 months ago

Greenwood Village, United States Brooksource Full time

Site Reliability Engineer

Greenwood Village, CO (Hybrid Schedule)

Contract-to-Hire

$50-$70/hour DOE


JOB SUMMARY

Works with Software Engineering teams to drive continuous improvement of system reliability. Establishes a system of monitoring and alerting to measure reliability over time and identify customer impacting issues in a timely manner to help teams operate within their error budgets. Requires the ability to understand a complex architecture across a broad range of technologies. Performs maintenance and provides technical assistance and advice on existing software solutions.


MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Debugs or makes minor enhancements to existing software
  • Ability to understand programs according to functional and non-functional requirements
  • Reviews and provides input into development standards
  • Develops and maintains technical documentation
  • Serves as an escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Objectives
  • Collaborates with internal customers, technical, and architecture teams to solve complex software problems
  • Provides general system users and management with system analysis and feedback
  • Influences system design by identifying and recommending design and requirements needs for software enhancements
  • Mentors and coaches less experienced staff
  • Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs
  • Participates in continuous performance improvement and root cause analysis sessions to discuss opportunities to improve processes, system reliability, and standards
  • Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational issues, as well as consulting, advising and training on specialized features and functions
  • Follows established configuration/change control processes
  • Helps to reduce toil


REQUIRED QUALIFICATIONS


Skills/Abilities and Knowledge

  • Ability to read, write, speak, and understand English
  • Knowledge of Voice, Data, Video, Wireless technologies
  • Understanding of software design patterns and principles
  • Ability to identify measures or indicators of system reliability and the actions needed to improve or correct reliability, relative to the goals of the system
  • Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
  • Ability to work seamlessly within a team as well as manage individual tasks
  • Creative and abstract thinking skills to troubleshoot and resolve complex problems
  • Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
  • Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
  • Extensive technical knowledge of Information Technology field and computer systems
  • Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
  • Strong ability to pick up complex concepts and processes quickly
  • Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus
  • Demonstrated ability to take the lead on the most complex projects
  • Servant-leader with ability to establish a blameless culture focused on continuously improving
  • 1-2 years of experience with RESTful services
  • Working knowledge of SQL and NoSQL databases
  • 1 year working in Splunk to write Reports, Alerts, and basic queries


Education

BA/BS in Information Technology, Computer Science, related field or equivalent work experience


Related Work Experience

  • 3-5 years telecommunication Experience
  • 3-5 years IT Experience
  • 3-5 years of experience with one of the following: Software Development methodologies, Architecture, Test Automation, Networking, or Systems Administration



Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


BENEFITS OF WORKING WITH BROOKSOURCE:

  • Previous experience working with this client and placing both permanent employees and contractors.
  • Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster.
  • Dedication to keep an open line of communication and provide full transparency.