Commercial Card Relationship Manager

Relationship ManagerYou are a Payments professional and excited to utilize your experience to make an impact with our Commercial Card clients?As a Relationship Manager within Commercial Card, you will oversee a portfolio of Global Corporate Bank (GCB) Commercial Card clients, each with annual spend exceeding $20 million. In this role, you will leverage a consultative selling approach, focusing on understanding each client's unique business needs, challenges, and goals. By actively listening and engaging with clients, you will deliver tailored solutions that drive growth and expansion through strategic payables initiatives, cross-sell opportunities, and account retention. Your success will be built on your ability to become a trusted advisor to your clients, developing deep, long-term relationships founded on credibility, integrity, and a genuine commitment to their success. You will proactively identify opportunities to add value, provide expert guidance, and help clients achieve the most beneficial outcomes for their organizations.You will also build and maintain strong relationships with internal partners to achieve growth targets, retain accounts, and promptly resolve product or service issues. Maintaining high levels of customer satisfaction will be a key responsibility, achieved by engaging in regular, meaningful communication and conducting informative bi-annual or annual account reviews. Sharing best practices and collaborating with service and operations teams to address concerns will be essential to your role. Additionally, you will lead structured, revenue-generating optimization initiatives to further enhance client value. Through these efforts, you will ensure that clients receive exceptional service and support, fostering loyalty and long-term partnerships.Job ResponsibilitiesDemonstrate in-depth knowledge of commercial card payment products and understand the market landscape and financial trends within the industryDevelop and execute client expansion and retention strategies proactively, with a consultative approach that prioritizes understanding and addressing client needs over product promotion.Focus on overall client experience and scorecard objectives; exceed satisfaction and profitability objectives.Lead solution development efforts within the portfolio to best address client needs, while coordinating the involvement of all necessary internal company stakeholders.Build strong internal partnerships and alignment with Commercial and Investment Bank Global Corporate Bankers and Treasury Services (TS).Serve as a commercial card Subject Matter Expert and become a Trusted Advisor for clients and LOB partners, consistently building trust through consultative engagement and delivering tailored solutions that maximize client value.Required Qualifications, Capabilities, and SkillsBachelor's degree and/or 5+ years of experience in Payments, Treasury or Commercial CardIn-depth product knowledge of Payables solutions including Commercial CardProven client ownership and trusted advisor relationship building skills, with a demonstrated ability to engage in consultative selling that focuses on understanding and meeting client needs.Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients.Experience in managing multiple clients with competing priorities and deadlinesExcellent presentation and communication skills, including experience presenting to C-Level executivesExcellent negotiating skillsProven ability to innovate, problem solve, and develop customized solutions to solve client issues and challengesHighly proficient in Microsoft Suite (Outlook, PowerPoint, Excel), Salesforce, and Video ConferencingEffective team player with a strategic mindset, able to assess how actions affect subsequent processes and outcomesPossess accounting and finance knowledge, understanding of client accounting systems and ERPs and our card solutions integrate