Cloud Support Specialist- TS/SCI FS POLY

1 month ago


Redmond, United States Dunhill Professional Search & Government Solutions Full time

This position is to support Microsoft and Client

Active Clearance required : TS/SCI w/ Full scope Poly

Night and Swing shift


Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.


Duties and Responsibilities

  • Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
  • Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
  • Reviews system logs to identify and mitigate system issues.
  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
  • Update knowledge base troubleshooting guides and lessons learned as required.
  • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
  • Document system issues resulting in system outages and coordinate change though change management process.
  • Support collaboration across operations, development teams and external partners.
  • Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
  • Monitor solution performance according to client specification and SLAs, escalate as needed.
  • Other supporting duties, as directed.
  • Willingness to work overtime and varying hours as required.

Minimum Qualifications

  • BS in Computer Science or other technical discipline is preferred.
  • 1+ years of operations experience providing application infrastructure support; 1 year performing system administrator support

Clearance Requirement

  • TS/SCI with Full Scope Poly required.

Other Job Specific Skills

  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a 24x7 cloud based environment.
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Experience in supporting Cloud based environment and tools such as Azure/AWS
  • Experience analyzing, troubleshooting, and providing solutions for technical issues
  • Ability to problem solve and collaborate with team members
  • Strong organizational and multi-tasking skills
  • Strong in technical communications with both technical and non-technical peers
  • Able to maintain professionalism under pressure
  • Strong customer focus



  • Redmond, United States Dunhill Professional Search & Government Solutions Full time

    This position is to support Microsoft and Client!Active Clearance required : TS/SCI w/ Full scope PolyNight and Swing shiftServe as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a...


  • Redmond, Washington, United States Dunhill Professional Search & Government Solutions Full time

    Position OverviewThis role is designed to provide support for Microsoft and Client operations.Clearance Requirement: TS/SCI with Full Scope PolyShifts: Night and SwingThe candidate will be an integral part of the incident management team within a 24/7 Microsoft Azure environment. Responsibilities include diagnosing, mitigating, and escalating system issues...


  • Redmond, Washington, United States Dunhill Professional Search & Government Solutions Full time

    Position OverviewThis role is designed to provide support for Microsoft and Client operations.Clearance Requirement: TS/SCI with Full Scope Poly.Shifts available: Night and Swing.The candidate will be an integral part of the incident management team within a 24/7 Microsoft Azure environment. Responsibilities include diagnosing, mitigating, and escalating...


  • Redmond, Washington, United States Zachary Piper Full time

    Cloud Operations Specialist Wanted at Zachary Piper SolutionsWe are seeking a skilled Cloud Operations Specialist to join our team at Zachary Piper Solutions. As a vital member of our Secure Operations Centers (SOCs) team, you will play a key role in delivering end-to-end operational support for the Azure core and Office365 platform.Key...

  • TechOps Administrator

    2 months ago


    Redmond, United States Zachary Piper Full time

    Join Our Team as a TechOps Administrator at Zachary Piper Solutions!Are you a skilled TechOps Administratorseeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office.TechOps Administrator IAs a vital member of the Secure Operations Centers (SOCs) team, the...


  • Redmond, Washington, United States Zachary Piper Full time

    Cloud Support SpecialistZachary Piper Solutions is seeking a skilled Cloud Support Specialist to provide operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.Work Schedule:Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun...


  • Redmond, Washington, United States Zachary Piper Full time

    Cloud Support SpecialistZachary Piper Solutions is seeking a skilled Cloud Support Specialist to provide operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.Work Schedule:Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun...


  • Redmond, Washington, United States Zachary Piper Full time

    Job Summary:Zachary Piper Solutions is seeking a highly skilled TechOps Administrator to join our team in Redmond, WA. As a vital member of our Secure Operations Centers (SOCs) team, you will play a key role in delivering end-to-end operational support for the Azure core and Office365 platform.Key Responsibilities:Monitor and report on deployment flow,...

  • TechOps Administrator

    2 months ago


    Redmond, United States Zachary Piper Full time

    Join Our Team as a TechOps Administrator at Zachary Piper Solutions!Are you a skilled TechOps Administratorseeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office. TechOps Administrator IAs a vital member of the Secure Operations Centers (SOCs) team, the...


  • Redmond, United States ManpowerGroup Public Sector Full time

    Job DescriptionJob DescriptionMGPS is seeking multiple Jr. Cloud Support Engineers, fully cleared, to work the night shift on-site in Reston, VA or Redmond, WA for one of our USG Clients. Night shift is 10pm to 6:30am; Swing shift is 2pm to 10:30pm.Position DescriptionServe as a part of the incident management team in a 24X7 Microsoft Azure environment....


  • Redmond, Washington, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a highly skilled Digital Support Specialist to support a critical cloud security program. The ideal candidate will have experience working in cloud environments and providing end-user support to customers at the Tier 1/Tier II level.Clearance Requirements:• Must hold an active TS/SCI with Full Scope PolygraphKey...


  • Redmond, United States Zachary Piper Full time

    Cloud Support TechnicianJoin our team at Zachary Piper Solutions in Redmond, WA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.Work Schedule: Fixed schedules available: Mon-Fri, Sun-Thu,...


  • Redmond, United States ASM Research Full time

    Job Description Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and...


  • Redmond, United States ASM Research Full time

    Job Description Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and...


  • Redmond, Washington, United States WaferWire Cloud Technologies Full time

    WaferWire Cloud Technologies is seeking a highly skilled Azure Cloud Infrastructure Specialist to contribute to our mission of delivering top-notch cloud solutions.**Role:** Azure Cloud Infrastructure Specialist**Location:** Remote (Onsite not required)**Job Description:**About Us:We are a forward-thinking company dedicated to leveraging cutting-edge cloud...


  • Redmond, United States ASM Research Full time

    Job Description The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core...


  • Redmond, Washington, United States WaferWire Cloud Technologies Full time

    Job Title: DevOps Engineer - Power Platform SolutionsAbout Us: WaferWire Cloud Technologies is a leading provider of innovative cloud solutions, committed to delivering cutting-edge technology and services to our clients. We value inclusivity and are open to hiring individuals returning to work after a career break.About the Project:This project aims to...


  • Redmond, Washington, United States Microsoft Full time

    About the RoleWe are seeking a highly skilled Senior Cloud Reliability Engineer to join our team at Microsoft. As a key member of our Cloud Operations team, you will be responsible for designing, developing, and delivering software engineering solutions to ensure the reliability and performance of our cloud services.Key ResponsibilitiesDesign and Develop...


  • Redmond, Washington, United States WaferWire Cloud Technologies Full time

    WaferWire Cloud Technologies is in search of a skilled Cloud Infrastructure Engineer to enhance our innovative team.Position: Cloud Infrastructure EngineerLocation: Redmond, WA (Onsite)Job Overview:About Us: We are a progressive organization committed to utilizing advanced cloud technologies to foster innovation and operational efficiency. We are looking for...


  • Redmond, Washington, United States Microsoft Corporation Full time

    Transforming Business with Cloud ServicesIn today's digital landscape, cloud solutions are revolutionizing business operations. Microsoft is at the forefront of this transformation, dedicated to a cloud-first approach. With numerous high-value services catering to clients worldwide, the chance to influence the future has never been more significant.Role...