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Network Support Administrator

3 months ago

McDonough, United States WiReD Technology Full time

WiReD Technology is seeking a motivated Network Support Administrator to join our team. The ideal candidate will have a strong foundation in networking principles and possess hands-on experience with router and switch configuration, including knowledge of VLANs and VPNs. Candidate should also have a strong helpdesk background and familiarity with Office 365 administration.


Responsibilities:

  • Assist in the configuration and maintenance of our customers' firewalls, routers, and switches.
  • Troubleshoot network issues and provide timely resolutions.
  • Implement and manage VLANs and VPNs to segment and route network traffic effectively.
  • Collaborate with team members to design and implement network solutions based on client requirements.
  • Conduct network assessments and audits to identify vulnerabilities, recommend improvements, and ensure compliance with industry standards and security policies.
  • Document and diagram network configurations and changes accurately.
  • Augment our helpdesk, providing Tier 2+ support for customer email and related services and Tier 1 support as-needed.

Job Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Strong understanding of networking fundamentals (TCP/IP, OSI model, routing protocols) and troubleshooting.
  • Experience with router and switch configuration (Ubiquiti, Cisco, Aruba, Ruckus, etc.). Please indicate specific experience and brands with your application.
  • Knowledge of VLANs and VPN technologies, for site-to-site and client-based applications.
  • Familiarity with Ubiquiti Networks or Palo Alto Networks equipment is a huge plus.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Office 365 administration (Exchange, Teams, AAD/Entra)
  • Relevant certifications such as CCNA or CompTIA Network+ are a requirement.
  • 3 or more years continuous and recent job experience.
  • Job hours: 7:30am – 4:30pm, with occasional after-hours and weekend on-call availability.
  • This is a full-time, on-site position with occasional travel required.
  • Must be willing to complete a background criminal, fingerprint, and driver history checks, and any other pre-employment screening.

Physical and Mental Requirements:

  • Must have the ability to sit, stand, stoop and bend for extended periods of time
  • Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
  • Must promote the Company culture and mission to all employees, vendors, clients, and business partners.
  • Must be able to act as the Company liaison for interface with customer representative(s).
  • Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and communicate effectively.
  • Must be able to work at heights, on a ladder and in confined spaces, lift up to 75 pounds and move up to 75 pounds.
  • Must be able to travel within the territory as needed.
  • Interact with employees, customers, and colleagues effectively on a professional level.

What We Offer:

  • Competitive salary
  • Generous paid time off (PTO) policy
  • Opportunities for professional development and career growth
  • Company Phone and Laptop
  • Tools and Equipment Provided
  • A supportive and collaborative work environment
  • At this time, we do not offer insurance or 401k.


If you are passionate about networking and eager to take your skills to the next level, we encourage you to apply for this exciting opportunity. Join us in shaping the future of networking solutions for our clients Please submit your resume and cover letter detailing your relevant experience and qualifications.

Join the WiReD Technology team and be part of our continued success in providing industry-leading solutions to our clients.