Data Center Operations Director

Data Center Operations DirectorThis is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC.The Data Center Operations Director reports into the Sr Director Infrastructure Operations: Data Center Management and Cloud Operations and Governance and manages all data center facilities for First Citizens Bank and its divisions and affiliates including First Citizens India (FCB). This leader will bring industry perspectives and drive the design of best-in-class data centers while continuing to manage existing infrastructure and address current issues. The individual should be a thought leader capable of creating a service focused IT organization through speed, agility, and automation. The key responsibilities will include operations and management of existing Data Center Operations as well as working with Physical Security and Facilities for capacity planning, compliance with government regulations, physical security of assets, optimizing power / cooling, and interfacing with third party vendors. The individual should also have extensive experience in collaborative management of large teams involved in end-to-end data center operations, facilities and security. This role will be critical in operating next-generation data center facilities required to be an industry leader and helping to lead the migration and consolidation of the on prem footprint and transition to the cloud through workload placement.ResponsibilitiesDefine strategic direction and drive execution for the future of FCB data centersOptimize FCBs Data Center management, support and operationsDrive cultural change and instill a collaborative, service oriented mindset within the organizationContinuously monitor technology aging and execute plan to upgrade, migrate or re-platform off outdated versionsShare accountability for the achievement of strategic objectivesQualificationsBachelor's Degree and 8 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment OR High School Diploma or GED and 12 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environmentPreferred skills:Bachelor's degree in Mechanical or Electrical engineering, Information Systems or a related field, and 15+ years of experience in the IT arena, with 7+ years of relevant experience in planning, creating and implementing complex system designs for large data center installationsUnderstanding and experience in advanced and new-age Data Center Facilities ManagementKnowledge of the layout and structure of the physical datacenter buildings and the facilities infrastructure (Generators, switchgear, uninterrupted powers supplies, battery banks, building controls and automations systems, chiller plant, security systems, power distribution)Experience with electrical and mechanical systems, cooling principles with specializations in generators, power electronics, chillers, and pumpsDocumentation and process control knowledgeDeep understanding of traditional infrastructure areas such as data centers, storage and server technologies, WLAN, LAN, WAN networks, planning and engineering, support, deployment, help desk, and disaster recovery planningStrong knowledge of UTP, Fiber Optic, Serial, and Coaxial cabling standards and limitationsUnderstanding of green IT initiatives being adopted across the industryExperience in multi-generation segment technology planning and rationalizationProficient in managing diverse technology environmentsExperience in implementing effective and innovative software development methodologiesProven experience of managing information technology systems at a financial services, preferably an banking firmBenefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.