SVP, Operations

SVP, OperationsThe Senior Vice President, Operations (SVP, Operations) provides strategic and operational leadership, ensuring operational excellence, regulatory compliance, asset preservation, and resident-focused service delivery. This role oversees Compliance, Operations Support, Marketing, and Facilities, aligning departmental strategies with organizational goals, funder requirements, and long-term portfolio sustainability. The SVP, Operations is a key member of the McCormack Baron Management's executive leadership team and is responsible for driving standardized operating practices, performance improvement, and cross-functional collaboration across the enterprise. The SVP, Operations will be expected to model and reinforce the company's core values: MOSAIC (mindfulness, opportunity-centered, socially responsible, authentic, innovative and collaborative).

Key Responsibilities

(Essential Duties and Functions):Serve as a strategic partner to the President, MBM and executive team in advancing organizational mission, growth, and operational performance. Translate organizational strategy into scalable operational plans, policies, and systems across all overseen departments. Lead enterprise-wide operational planning, budgeting, and performance management in collaboration with MBS Finance and Asset Management. Develop and maintain relationships within MBC, Human Capital Partners, State and Local leaders and assist with attaining future property management business.

Foster a culture of accountability, continuous improvement, and resident-centric service delivery. Provide executive oversight of compliance with all applicable affordable housing regulations, including but not limited to LIHTC, HUD, HOME, PHA, PBRA/PBV, state and local programs. Ensure consistent interpretation and implementation of regulatory requirements across the portfolio. Oversee internal audits, monitoring processes, and corrective action plans to mitigate compliance risk.

Serve as an escalation point for regulatory agencies, investors, syndicators, and auditors as needed. Ensure compliance training programs are current, effective, and embedded into operational practices. Lead centralized operations support functions that enhance property-level performance and consistencyOversee development and maintenance of standard operating procedures (SOPs), toolkits, and operational playbooks. Drive adoption and optimization of property management systems, reporting tools, and performance dashboards.

Partner with regional and site leadership to improve operational efficiency, staffing models, and service delivery. Monitor portfolio-wide KPIs and implement targeted interventions where performance gaps exist. Provide strategic oversight of marketing and leasing functions to support occupancy, waitlist management, and fair housing compliance. Ensure marketing strategies align with affordability requirements, branding standards, and community engagement goals.

Oversee demand forecasting, lease-up strategies, and portfolio-wide leasing performance. Ensure compliance with Fair Housing, accessibility standards, and program-specific marketing requirements. Leverage data and market insights to drive informed marketing and leasing decisions. Oversee facilities and maintenance strategy to ensure safe, well-maintained, and financially sustainable housing.

Establish standards for preventive maintenance, capital planning, work order management, and vendor oversight. Collaborate with Asset Management on capital needs assessments, reserve planning, and long-term asset preservation. Ensure compliance with physical inspection standards (REAC/NSPIRE, state inspections, local codes). Drive efficiency, cost control, and quality across facilities operations.

Directly lead and develop department leaders across Compliance, Operations Support, Marketing, and Facilities. Ensure departments are appropriately structured, staffed, and resourced to meet organizational needs. Set clear performance expectations, conduct regular reviews, and support leadership development and succession planning. Promote cross-department collaboration and shared accountability for portfolio outcomes.

Identify operational, regulatory, and reputational risks and implement proactive mitigation strategies. Ensure incident response protocols, internal controls, and quality assurance processes are consistently applied. Support crisis management and issue resolution at the portfolio or property level as needed. Remain current on local, state, and federal issues related to the affordable housing industry and disseminate the information accordingly.

Undertake other reasonable duties as directed from time to time by the President of McCormack Baron Management. Education/Experience:Bachelor's degree in Business, Public Administration, Housing, Real Estate, or a related field (Master's degree preferred). Minimum 1015 years of progressive leadership experience in affordable housing or multifamily property management. Demonstrated executive-level oversight of compliance and operations within a regulated housing environment.

Deep knowledge of LIHTC and/or HUD affordable housing programs. Proven experience leading multi-disciplinary teams at scale. Strong financial acumen and experience managing large operational budgets. Familiarity with portfolio-level asset management and capital planning.

Professional certifications (e.g., CPM, HCCP, COS, SHCM, ARM) a plus. Work Environment/Physical Demands:This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phones, photocopiers/printers, and filing cabinets. This position requires sitting, bending, stooping, or standing as necessary.

Our offices are equipped with electronic desks for standing or sitting. McCormack Baron is an Equal Opportunity-Affirmative Action Employer.