Information Technology Support Analyst

2 weeks ago


Towson, United States YASH Technologies Full time

This is 3 months Contract-to-Hire position. Day 1 Onsite.



IT Support Analyst



· Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues.


· Coordinate and support Executive events and meetings.


· Monitor all IT support requests and respond to them in a timely manner.


· Troubleshoot hardware, software, and applications to identify and resolve problems effectively.


· Collaborate with other IT teams to escalate or solve systemic issues proactively.


· Manage the Executive’s expectations by providing clear and accurate communication.


· Provide end-user training to the VIP to enhance the overall end-user experience.


· Ensure all IT policies and protocols are followed.


· Ensure all support activities are documented in the IT Service Now tool.


· Demonstrate experience in white glove technical support of Executives.


· Strong knowledge of Microsoft O365, Zoom, Exchange, IOS, Mac OS, Windows OS, Teams, SharePoint, Windows, Service Now, Active Directory, Imaging,


· Experience troubleshooting network devices, mobile devices, desktops, and printers.


· Excellent analytical, problem-solving, and communication skills.


· Ability to work independently and as part of a team.


· Ability to handle projects simultaneously while meeting deadlines.


· Ability to collaborate with other teams.


· Great customer service experience


· Strong business acumen


· Undergraduate degree and 4-6 years relevant experience, or


· Graduate degree and 2-4 years relevant experience.



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