Information Technology Support Analyst
2 weeks ago
This is 3 months Contract-to-Hire position. Day 1 Onsite.
IT Support Analyst
· Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues.
· Coordinate and support Executive events and meetings.
· Monitor all IT support requests and respond to them in a timely manner.
· Troubleshoot hardware, software, and applications to identify and resolve problems effectively.
· Collaborate with other IT teams to escalate or solve systemic issues proactively.
· Manage the Executive’s expectations by providing clear and accurate communication.
· Provide end-user training to the VIP to enhance the overall end-user experience.
· Ensure all IT policies and protocols are followed.
· Ensure all support activities are documented in the IT Service Now tool.
· Demonstrate experience in white glove technical support of Executives.
· Strong knowledge of Microsoft O365, Zoom, Exchange, IOS, Mac OS, Windows OS, Teams, SharePoint, Windows, Service Now, Active Directory, Imaging,
· Experience troubleshooting network devices, mobile devices, desktops, and printers.
· Excellent analytical, problem-solving, and communication skills.
· Ability to work independently and as part of a team.
· Ability to handle projects simultaneously while meeting deadlines.
· Ability to collaborate with other teams.
· Great customer service experience
· Strong business acumen
· Undergraduate degree and 4-6 years relevant experience, or
· Graduate degree and 2-4 years relevant experience.
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Information Technology Support Analyst
2 weeks ago
Towson, United States Yash Technologies Full timeThis is 3 months Contract-to-Hire position. Day 1 Onsite. IT Support Analyst · Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues. · Coordinate and support Executive events and meetings. · Monitor all IT support requests and respond to them in a timely manner. · Troubleshoot hardware,...
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Information Technology Support Analyst
1 week ago
Towson, United States Yash Technologies Full timeThis is 3 months Contract-to-Hire position. Day 1 Onsite. IT Support Analyst Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues. Coordinate and support Executive events and meetings. Monitor all IT support requests and respond to them in a timely manner. Troubleshoot hardware, software,...
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Information Technology Support Analyst
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Information Technology Support Analyst
2 weeks ago
Towson, United States YASH Technologies Full timeRole: IT Support AnalystLocation: Towson, MDType: Contract Client: Stanley Black & Decker, Inc This is 3 months Contract-to-Hire position. Day 1 Onsite. Job DescriptionEstablish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues. Coordinate and support Executive events and meetings.Monitor all IT support...
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2 weeks ago
Towson, United States YASH Technologies Full timeThis is 3 months Contract-to-Hire position. Day 1 Onsite. IT Support Analyst · Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues. · Coordinate and support Executive events and meetings.· Monitor all IT support requests and respond to them in a timely manner.· Troubleshoot hardware, software,...
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Information Technology Support Analyst
2 weeks ago
Towson, United States YASH Technologies Full timeThis is 3 months Contract-to-Hire position. Day 1 Onsite. IT Support Analyst · Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues. · Coordinate and support Executive events and meetings.· Monitor all IT support requests and respond to them in a timely manner.· Troubleshoot hardware, software,...
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