Cabin Server Support Specialist

Flexjet Cabin Server ConciergeJoin a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.Position SummaryThis role serves as the primary point of contact for the Flexjet Cabin Server team. This position will focus on building and maintaining strong relationships with a network of private chefs and in-flight catering procurement teams. The role will also establish appropriate catering packaging options that align with the ILC aircraft equipment. Additionally, this position will be responsible for developing and maintaining high-quality dining options for our Owners, Cabin Servers, and Crew members.As part of the Owner Experience Team, this role will ensure premium dining and sleeping experience for Owners onboard and assist with special touches for Cabin Servers within the ILC Fleet. The team member is also expected to understand the sleeping needs and expectations of our Owners, and stay informed on shipping restrictions, as well as ensure timely communication with Owner Services, FXAir, Corporate Wings, and any other sister companies regarding bedding and onboard rest for the ILC Fleet. Lastly, the team members will provide thorough briefings to Cabin Servers, conveying the Owner's wishes and expectations as if the Cabin Server had spoken directly with the Owner.Duties & ResponsibilitiesOwner Experience Concierge Team member(s) will be expected to perform the following:Maintain strong relationships with local chefs and culinary providersSecure reliable, high-quality food for all ILC flights, catering to both Owners and CrewCollaborate with Cabin Servers on specific catering requests and packaging of passenger mealsUnderstand the space restrictions within the galley of each ILC aircraft and communicate packaging requirements to private chefs/providersPresent Owners with options for unique, local menu selections from private chefs in various marketsBuild exceptional culinary experiences for high-profile events (e.g., Demo Flights, Super Bowl, The Masters, Kentucky Derby) for the ILC fleetUnderstand and communicate the sleeping requirements for each aircraft in the ILC FleetBe familiar with FedEx shipping requirementsWork with Aircraft Support to ensure on board amenities are available for each tail and Cabin ServerRelay FAA bedding requirements to the Owner Services Team for each ILC flightBrief Cabin Servers on Owner expectations, ensuring clear communication and eliminating surprisesTake responsibility for any miscommunications between Owners and Cabin Servers/Crew, understanding the role as the intermediaryPrepare to transition into a direct communication role with Owners, focusing on bedding needs and onboard dining experiences in the futureRequired SkillsOwner Experience Concierge Team member should possess the following attributes:Must be outgoing, a self-starterBe able to become proficient in CAMP, excel, word, outlook, and our overall ordering processExceptional customer service and interpersonal communication skillsDetail oriented, thorough, have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and ownersAble to manage multiple priorities in a fast-paced environmentStrong written and verbal communication skills, including presentation skillsMust be able to manage multiple projects and external partners at onceStrong team player and ability to work with people of many different backgrounds and perspectivesAbility to work independently and organize effectively and function well in a team settingExtensive knowledge of wine, spirits, and regional cuisines is beneficial what is necessary is ability to learn and hear what neededThis is a posting for a qualified candidate who will work closely with the Director of In-Flight as part of Owner Experience Department located in the Cleveland, Ohio Flexjet office. The Owner Experience Concierge Team will be scheduled on a forty-hour work week. The hours for this position will be schedule during normal business hours and some additional hours as needed to support the team. Flexjet is a 24/7/365-day operation;Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.