Bilingual Customer Service Representative

3 weeks ago


Cedar Park, United States ChaseSource Full time

Job Title: Bilingual Contact Center Specialist Location: Austin, TX 78727Work Schedule: Full-time, onsite. Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM, MondayFriday.About the RoleWere looking for passionate and detail-oriented individuals to join our Provider Network team as Bilingual Contact Center Specialists. In this role, youll support healthcare providers and Medicaid clients by delivering exceptional customer service, helping resolve inquiries, and ensuring accurate information is provided in a timely manner.If you enjoy helping others, thrive in a fast-paced environment, and are bilingual in English and Spanish, this is an excellent opportunity to build your career while making a difference.Key ResponsibilitiesProvide professional assistance to Medicaid providers and clients with questions about eligibility, claims, and other program-related inquiries.Respond to incoming calls promptly and courteously, ensuring each interaction delivers a positive experience.Document all interactions accurately in system logs.Transfer calls or escalate complex issues as needed.Meet established performance metrics, including attendance, productivity, and quality standards.Support team goals and contribute to process improvements.QualificationsRequired:Minimum 6 months of recent experience in a high-volume contact or call center environment.Fluent in English and Spanish (reading, writing, and speaking). Candidates must pass a bilingual skills assessment with a score of 80% or higher.Strong verbal and written communication skills.Detail-oriented, organized, and able to multitask effectively.Why Join Us?Competitive pay $22.00 per hourComprehensive health benefitsEquipment provided for on-site workA supportive, professional environment with opportunities for growthMake a meaningful impact by supporting Medicaid providers and improving healthcare accessAdditional InformationThis is an onsite position based in Austin, TX.#ACCLSBChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status. By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at https://chasesource.com/privacy-policy/.



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