Product Operations Associate

Job DescriptionAbout the TeamThe Product Operations team supports the end-to-end product lifecycle from SKU creation and maintenance through eCommerce data management and product launch through the development and implementation of new business processes.ResponsibilitiesManage tasks and projects related to Drop Ship (DS) and Made to Order (MTO) SKU creation, and CGI imagery requests for West Elm brandCommunicate prioritization of requests and changes between cross functional teams, and maintain status of open issuesPartner with merchandising, product development, content production, and eCom partners to facilitate launch of new itemsCoordinate cost request template creation and completion, and execute cost or price changes as neededManage database of item attributes used for SKU creation, and identify and resolve data discrepanciesMaintain all made to order SKU flags and indicators, and act as subject matter expert for SKU setup and maintenanceAssist with cross-functional projects, process changes, system upgrades, and reporting by having a holistic view of the product lifecycle and merchandising systemsWork with cross functional teams to perform data scrubs and other administrative duties that prioritize integrity of dataCollaborate with the product operations team with a true problem-solving mentality to reimagine cross-functional processesYou...Love to collaborate cross functionally, you have an innate willingness to dig in and contribute with your teamAre self-motivated, organized, detail oriented, and know how to prioritize in a fast-paced environmentAre a true business owner; comfortable with quick decision making and calculated risk takingThink innovation is critical in a business environment and supports others in creative thinkingCan oversee granular details and big-picture issues and pride yourself on the quality of your workEager to learn, find creative solutions to problems, and assist in training cross-functional partners on new processesCriteria2+ years of experience in eCommerce, merchandising, or retail operationsStrong time management and communication skillsBusiness acumen, analytical thinking, and technical skillsProficient in Excel and Microsoft SuiteComfortable with large sets of dataCollege degree preferredThis role requires being onsite in the Dumbo Brooklyn officeOur Culture & ValuesWe believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.People FirstPutting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:BenefitsA generous discount on all WSI brandsA 401(k) plan and other investment opportunitiesPaid vacations, holidays, and time off to volunteerHealth benefits, dental and vision insurance, including same-sex domestic partner benefitsTax-free commuter benefitsA wellness program that supports your physical, financial and emotional healthContinued LearningIn-person and online learning opportunities through WSI UniversityCross-brand and cross-function career opportunitiesResources for self-developmentAdvisor (Mentor) programCareer development workshops, learning programs, and speaker seriesWSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. The expected starting pay range for this position is $60,000 - $65,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.