Customer Service SpecialistNewTXC187 Support Call Center
1 week ago
Customer Service SpecialistJob Title: Customer Service Specialist Reports To: Sr Manager Customer Care Status: Full-Time Location Name: Service Experts Headquarters Location Address: 3400 N. Central Expy, Richardson, TX 75080Join the team of experts and realize your true potential Why you should join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT Job Summary The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.Key Responsibilities: Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquiries, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assignedRequired Qualifications: High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
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Customer Service Support Call Center
4 weeks ago
Richardson, United States Service Experts Full timeCustomer Service Specialist Job Title: Customer Service Specialist Reports To: Sr Manager Customer Care Status: Full-Time Location Name: Service Experts Headquarters Location Address: 3400 N. Central Expy, Richardson, TX 75080 Join the team of experts and realize your true potential! Why you should join the Service Experts Team? Our team consists of the very...
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Richardson, United States Service Experts Full timeContact Center Operations Supervisor Job Title: Contact Center Operations Supervisor Reports To: Contact Center Manager Status: Full-time Location Address: 3400 N Central Expy, Richardson, TX, 75080 Work Type: Hybrid (Tues, Weds, Thurs in-office) Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team...
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Richardson, United States Service Experts Full timeContact Center Operations SupervisorJob Title: Contact Center Operations SupervisorReports To: Contact Center ManagerStatus: Full-timeLocation Address: 3400 N Central Expy, Richardson, TX, 75080Work Type: Hybrid (Tues, Weds, Thurs in-office)Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team...
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Escalation Support Call Center
3 weeks ago
Richardson, United States Service Experts Full timeEscalation Specialist Position Title: Escalation Specialist Reports To: Sr Manager Customer Care Status: Full-Time Work Type: Hybrid (Tues, Weds, Thurs in-office) Location Name: Service Experts Headquarters Location Address: 3400 N. Central Expy, Richardson, TX 75080 Join the team of experts and realize your true potential! Why you should join the Service...
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Escalation Support Call Center
1 week ago
Richardson, TX, United States Service Experts Full timeEscalation Specialist Position Title: Escalation Specialist Reports To: Sr Manager Customer Care Status: Full-Time Work Type: Hybrid (Tues, Weds, Thurs in-office) Location Name: Service Experts Headquarters Location Address: 3400 N. Central Expy, Richardson, TX 75080 Join the team of experts and realize your true potential! Why you should join the Service...
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Call Center Customer Service Representative
2 weeks ago
Richardson, United States AT&T Full timeJob Opportunity At At&TThis hybrid position reports to our Lakeside Blvd location in Richardson, Texas and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team,...
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Call Center Customer Service Representative
4 days ago
Richardson, United States AT&T Full timeJob Opportunity At At&T This hybrid position reports to our Lakeside Blvd location in Richardson, Texas and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our...
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Call Center Customer Service Representative
2 days ago
Richardson, United States AT&T Full timeJob Description :This hybrid position reports to our 2270 Lakeside Blvd, Richardson, TX 75082 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our...
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Customer Service Specialist
4 weeks ago
Richardson, United States Service Experts Full timePosition Title: Customer Service Specialist Reports To: Contact Center Operations Supervisor Status: Full-time, Hybrid (Tues - Thurs in office, Mon & Fri work from home) Location: Service Experts Headquarters, 3400 N Central Expy, Suite 410, Richardson, TX, 75080 Join the team of experts and realize your true potential! Our team consists of the very best; we...
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Call Center Sales Representative
3 days ago
Richardson, United States AT&T Full timeJob Description: This position reports to our Richardson Call Center located at 2270 LAKESIDE BLVD FLOOR 3. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful...
