Store Manager

2 weeks ago

San Diego, United States TYR Sport, Inc. Full time

Summary /Objective

Responsible for the overall management of the store, management team, staff, merchandise, and customer service. This role is also responsible for recruiting, developing, and training a staff of elevated managers and sales professionals to achieve stretch sales objectives, delivering excellent customer service, and maintain exceptionally high operational and merchandise standards. The Store Manager will train the Assistant Store Manager and wider team to be fully accountable for the smooth operation and achievement of results within the store. The SM will be a true brand ambassador and support other stores across the USA where necessary.


Position Responsibilities and Accountabilities:

Sales

  • Meet and exceed sales goals/plans
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Analyze available sales reports and data to determine the needs of the business and set the overall business strategy for the store
  • Set individual sales goals for the team that are reflective of the business needs
  • Continuously motivate and drive staff to meet assigned sales and productivity goals
  • Collaborate with the Management team and Marketing to identify marketing opportunities to support sales


Customer Service

  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff are fluent in all aspects of product knowledge
  • Ensure all members of staff provide a brand-appropriate customer experience
  • Resolve all customer problems and complaints quickly and effectively
  • Train management on how to handle various customer service issues i.e. dissatisfied customers, returns, and defective merchandise
  • Support special events such as sale and center events and marketing activations
  • Empower associates to make decisions in the customer’s best interest that also support the Company’s mission


Operations

  • Ensure facility maintenance, exceptional presentation, and organization
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
  • Ensure deliveries are properly processed in a timely manner while monitoring the movement of all inventory
  • Ensure staff is trained in all areas of appropriate register usage and maintenance including cash control, bank deposits, safe funds, and petty cash
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Serve as a key holder of the store, responsible for opening / closing the store and registers
  • Maintain good communication with members of the corporate office, and other stores


Merchandising / Visual

  • Maintain visual merchandising standards that align with the company directive
  • Partner with logistics, product teams, and supervisors to ensure an appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal
  • People Development
  • Recruit, train, and develop management team and staff ensuring all positions are filled in a timely manner with qualified talent
  • Continually evaluate the performance of each member of the team to provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with corporate HR when necessary
  • Ensure image and grooming standards are reflective of the brand and adhered to at all times


Qualifications and Competencies:

  • Able to drive business and ensure the store goals are met
  • Strong business acumen and skill set
  • Strong communication and interpersonal skills
  • Able to work as a charismatic leader, to drive and motivate people, and willingness to develop talent
  • Excellent personal organizational skills with attention to detail and accuracy
  • Able to work under pressure and thrive in a fast-paced, challenging environment
  • Able to work on different tasks easily – Multi-tasking


Education and Experience:

  • Minimum 8 years retail experience with 3-5 years management, high volume a plus

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