Housekeeping Supervisor

2 weeks ago


Atlanta, United States Royal Lahaina Resort Full time

Housekeeping SupervisorThe Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.The position is located at The Candler Hotel, a member of Curio Collection by Hilton, which is perfectly situated on famous Peachtree Street in downtown Atlanta. The boutique-style hotel is a 17-story high-rise originally built in 1906 by Coca-Cola magnate Asa Griggs Candler as Atlanta's first steel skyscraper and is recognized on the National Register of Historic Places. After completing an expansive transformation led by award-winning interior designer Nicole Hollis, the building has been re-imagined as a luxurious, one-of-a-kind hospitality destination. Many of the building's original Beaux-Arts architectural details have been preserved including their marbleized lobby and Tiffany windows. The hotel features 265 graciously appointed guestrooms and suites, a library, a gym outfitted by Peloton, and 6,000-sq. ft. of event space. Additionally, the hotel's historic bank has been transformed into its signature restaurant and bar By George by local celebrity chef Hugh Acheson, a two-time James Beard Foundation Award winner and former contestant on Bravo's Top Chef Masters.ResponsibilitiesInspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.Maintain key control.Handle items for "Lost and Found" according to hotel standards.Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.Carry an active radio to maintain communication with the Front Office and/or Engineering teams throughout the shift.Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.Assist with training of Housekeeping staff.May be required to clean rooms as business needs dictate.Ensure completion of cleaning projects on a biannual basis.Ensure overall guest satisfaction.QualificationsHigh School diploma or equivalent required. College course work in related field helpful.At least two to three years of progressive experience in a hotel or related field preferred.Previous Housekeeping supervisory responsibility required.Previous experience using OnQ preferred.Ability to stand during entire shift.Ability to work the evening shift as required.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.



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