Business Systems Analyst II- CRM

3 weeks ago

Cypress, United States Vaco Full time
Full Time
2-day Hybrid Schedule

Under the direction of the CRM Product Manager, the Business Systems Analyst II will implement CRM to business users throughout the organization as well as champion ongoing releases of new and improved capabilities. The Business Systems Analyst II adheres to and suppo project lifecycle methodologies. In addition, the Business Systems Analyst II responsible for understanding, identifying, discovering, documenting and analyzing business and functional requirements.

ESSENTIAL FUNCTIONS

Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.
  • Effectively uses interviewing skills to elicit, identify, and document business requirements
  • Precisely and consistently captures business problems.
  • Uncover needs and value drivers that business partners and end users would not be able to articulate on their own
  • Articulate and incorporate extensive business knowledge into requirements
  • Obtain agreement and confirm understanding by clearly interpreting business requirements
Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
  • Accurately translates business requirements into functionality
  • Manage requirements to meet business expectations
  • Prioritize business requirements and recommends changes to multiple business processes.
  • Understand business process complexity
  • Assess the risks of various solutions looking across multiple applications
  • Document and contribute to the "to be" business process state considering multiple factors
Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.
  • Clearly articulates the impact of business problems and benefits using business language
  • Understand the organization's economic and revenue drivers
  • Understand industry-specific trends that impact the organization
  • Quickly adapts to changes in business strategy
  • Helps business partners communicate solution value to key stakeholders
Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level effo.
  • Create, manage and meet accurate project effort estimates for their assigned tasks
  • Adhere to project methodology throughout project lifecycle
  • Effectively engage stakeholders in the project estimation process
  • Manage ambiguity and creates accurate project effort estimates for their assigned tasks
  • Understand, consider and communicate interdependencies for project estimates
Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.
  • Incorporate usability and User Interface (UI) efficiencies into business solutions
  • Understand the business data needs as it relates to a potential solution
  • Effectively conveys the business preferences and functional design to the technical teams
  • Ensure end-to-end service performance from the end user's perspective
  • Incorporate knowledge of UI best practices in functional design
Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.
  • Understand and create functional design specifications for low to high complexity solutions
  • Provide the link between the business and technical views of the system
  • Can listen to and understand technological constraints
  • Clarify the business rationale of a solution concept
  • Map business requirements to functional specifications ensuring traceability
  • Anticipate weaknesses in the design solution to ensure risk is mitigated
  • Understand technical design specifications and ensure that the technical solution(s) developed will satisfy the needs of the business
  • Capitalize on reusability while minimizing rework by incorporating prior resolved solutions
  • Consider solution interdependencies in functional design
  • Consider third party application features and upgrades prior to designing in-house solution
  • Develop solutions for system needs that business partners would not be able to articulate on their own
Adherence to Standards - Ability to create solutions that adhere to and incorporate standards.
  • Apply and uses information and technology standards in design of solution
  • Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management
  • Adhere to project management methodology
  • Can identify commonalities and suggests a consistent approach across projects
Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process.
  • Ensure that business and non-business requirements have been met through testing and validation
  • Document validation results are as expected
  • Develop reusable test case suite
  • Execute functional, system and integration testing and validation of proposed solution
  • Work with stakeholders on evaluating coverage of test cases
User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.
Participate in the installation and configuration of development/test/production Microsoft Finance and Supply Chain Management environments is required
  • Builds user acceptance test cases
  • Coordinate, monitor, and train end-users on business solution
  • Provide clarification on basic questions of solution testing
  • Incorporate customer feedback into delivery of service to provide the best experience possible for the customer
  • Quickly and effectively solves customer problems
  • Facilitate end-user adoption of business solution
  • Monitors testing of business solution
Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.
  • Proactively resolves customers' satisfaction issues
  • Clearly articulates the role of technology in terms easily understood by business constituencies
  • Help align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome)
  • Effectively navigates conflict between multiple business partners
  • Adjust engagement to match customer preferences

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