Senior Desktop Support Technician

3 weeks ago

Orange, United States Randstad Digital Americas Full time

Title: Desktop Support Technician

Location: Orange, Texas 77630

Duration: 12 month contract (w2 and full time hours) with potential to extend

Shift: Monday - Friday 8 am-5 pm (flexible)


A Desktop Support Technician plays a critical role in providing technical assistance and support to end-users within an organization. Their primary responsibility is to ensure that employees have functioning desktops, laptops, and other computing devices, as well as the necessary software and tools to perform their job tasks efficiently.


Skills Required

  • Desktop Support, Network +, A+, Troubleshooting, Critical Thinking, Rack and Stack, Switch Installation
  • High school diploma or equivalent; a bachelor's degree or relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is a plus.
  • 5 years of Proven experience as a Desktop Support Technician or a similar role.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with hardware components, peripherals, and troubleshooting techniques.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team.
  • Problem-solving and multitasking abilities.
  • Knowledge of remote desktop tools and remote support protocols.
  • Understanding of ITIL best practices is a plus.


Job Responsibilities

  • End-User Support: Provide timely and effective technical assistance to end-users via phone, email, or in-person. Address hardware, software, and network-related issues.
  • Hardware and Software Troubleshooting: Diagnose and resolve hardware and software problems on desktops, laptops, printers, scanners, and other peripheral devices.
  • Installation and Configuration: Install, configure, and maintain operating systems, applications, and software updates on user devices.
  • User Account Management: Manage user accounts, permissions, and access rights in active directory or other directory services.
  • Hardware Maintenance: Perform routine maintenance and upgrades on computer equipment, including RAM, hard drives, and graphics cards.
  • Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections, TCP/IP settings, and DNS configurations.
  • Virus and Malware Protection: Ensure the security of end-user devices by implementing and maintaining antivirus software and security patches.
  • Documentation: Maintain accurate records of technical issues, resolutions, and IT assets inventory. Create user guides and documentation for common issues and procedures.
  • Training: Provide training and guidance to end-users on software applications, IT policies, and best practices.
  • Remote Support: Offer remote desktop assistance to users working off-site or in remote locations.
  • Collaboration: Collaborate with IT teams to escalate and resolve complex technical issues and participate in IT projects as needed

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