Support Specialist

7 days ago

Tukwila, United States Boeing Employees Credit Union Full time

As the nation‘s largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than$30 billionin managed assets. Our work has an economic impact as we support our members‘ financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy - which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There‘s never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $24.90-$30.38 hourly. The full Pay Range is $20.20-$35.96 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company‘s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU‘LL MAKE:

As a Collection & Recovery Support Specialist at BECU, you‘ll play a vital role in shaping our financial landscape. Your expertise will not only support our Collection & Recovery Management team but also ensure that our members feel valued and understood. You‘ll be at the forefront of processing essential financial transactions, turning challenges into solutions, and making a real difference in our members‘ lives. Your contributions will foster trust and stability, helping us create a strong community where everyone thrives.

By applying to this requisition, you are expressing your interest in working onsite at our Tukwila Financial Center.

Full-Time Schedule:
7:00 AM - 5:30 PM PST, Monday - Friday
3-5 days Required Onsite

WHAT YOU‘LL DO:

  • Leverage Operational Expertise: You‘ll use your operational experience to optimize processes and systems, enhancing productivity, reducing errors, and fostering a positive customer experience.
  • Navigate Compliance and Standards: You‘ll carry out your responsibilities with a focus on BECU‘s core competencies, compliance, and information protection to ensure we meet all regulatory requirements.
  • Manage Charge-Off Processes: You‘ll handle all necessary system updates and documentation to transition accounts from active status to charge-off, safeguarding our members and the credit union from losses.
  • Oversee Account Closures: You‘ll manage the system updates and documentation required for involuntary closures of revolving and deposit accounts, ensuring a smooth process for all involved.
  • Facilitate Loan Modifications: You‘ll take charge of processing loan modifications in coordination with the Bankruptcy, Loss Management, and Member Assistance Departments, helping our members navigate their financial situations.
  • Coordinate Debt Management Requests: You‘ll process and follow up on requests from outside debt management programs, acting as a liaison between our members and their financial support systems.
  • Balance Financial Records: You‘ll balance and report applicable general ledgers to Accounting, contributing to the overall financial health of BECU.
  • Maintain Confidentiality: You‘ll handle all member and employee matters with the utmost confidentiality, ensuring trust in our interactions.
  • Provide Exceptional Support: You‘ll respond promptly to internal and external inquiries, maintaining a professional demeanor that reflects BECU‘s commitment to service.
  • Resolve Transaction Exceptions: You‘ll research and resolve any exception transactions and out-of-balance conditions, showcasing your problem-solving skills.
  • Manage Incoming Communications: You‘ll process incoming mail daily and monitor the department‘s email inbox, ensuring all communications are handled efficiently.
  • Adapt to New Challenges: You‘ll be ready to take on additional duties as assigned, showcasing your flexibility and readiness to contribute.

This isn‘t just about ticking off tasks on a list. It‘s about making a significant, positive change in BECU‘s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU‘LL GAIN:

  • An opportunity to directly impact members‘ financial wellbeing.
  • A collaborative and supportive work environment where your ideas are valued.
  • Continuous professional development and growth opportunities.
  • The chance to work with innovative technologies that enhance the member experience.
  • A strong network of colleagues who are dedicated to excellence and service.

QUALIFICATIONS:

Minimum Qualifications:

  • High school diploma or equivalent required.
  • Minimum two years of operational administrative experience required.

Desired Qualifications:

  • Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred.
  • Detail-oriented, with a high degree of accuracy and the ability to make recommendations based on information obtained.
  • Ability to exercise confidentiality and discretionary judgment.
  • Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
  • Proficient verbal and written skills to effectively communicate and provide customer service.
  • Experience at a Financial Institution preferred.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don‘t just fill a role, but fuel the growth and success of BECU? This is more than a job - it‘s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let‘s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:


BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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