Referral Coordinator

3 weeks ago

Baltimore, United States Johns Hopkins University Full time

We are seeking a Cancer Referral Coordinator who will be responsible for enhancing patient and provider satisfaction, improving access to services, and assuring that patient data is captured and shared among the team members. This individual will serve as an integral member of the multidisciplinary team, working closely with disease group leaders, and a wide-ranging group of specialists and providers. Will be responsible for the coordination of services in the breast oncology sub-specialties and will be knowledgeable about the diseases and treatment options. Establish rapport with referring physicians and work with these practices to efficiently facilitate consultation and transitions of care.


Specific Duties & Responsibilities

  • Serve as primary contact for referring physicians, JHI, JHUSA to facilitate new patient consultation and transitions of care.
  • Screen new patients using clinical criteria, determine appropriate specialist(s) and clinical urgency.
  • Schedule new patients with appropriate provider(s) adhering to all established JHM Access standards.
  • Ensure diagnostic testing is complete. Pend orders as needed.
  • Inform the patient of needed clinical documentation related to care including imaging and pathology slides. Assist patient in the process.
  • Advise patient and caregivers on what to expect during initial consultation.
  • Assist in the development and implementation of decision trees to enhance scheduling processes. Recommend changes as appropriate.
  • Serve as clinical triage expert to Call Center agents. Advise agent on proper call disposition as requested.
  • Proactively seek to improve or optimize workflow and discuss with supervisor and clinical leadership as appropriate.
  • Participate in clinical case conferences to present complex new patients requiring physician triage expertise - assures that clinical information is available for this review.
  • Provides patients with information including fee estimates, insurance requirements, self-pay arrangements.
  • Develop referral reports to track referral patterns, volumes, and service delivery.
  • Monitors provider capacity/new patient slot availability and works with Program leaders to problem-solve and adjust as needed.
  • Assist in developing a marketing plan for new programs and executing this plan in collaboration with the JHM marketing professionals.
  • Develop relationships with Cancer support groups, advocacy groups and private foundations/fundraising organizations. Represent the Johns Hopkins program, when necessary at events and seminars.
  • Build bridges with referring physician practices to facilitate timely access to JHH services.
  • Assure that referring physician communication is excellent.


Minimum Qualifications
  • High School Diploma or graduation equivalent.
  • Five years progressively responsible related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Classified Title: Program Coordinator
Job Posting Title (Working Title):Cancer Referral Coordinator
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: $21.25 - $36.90 HRLY ($29.04/hour targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 - 5:00
Exempt Status:Non-Exempt
Location:School of Medicine - East Baltimore Campus
Department name: 10002952-SOM Onc Referral Service
Personnel area: School of Medicine

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