Senior Sales Associate

Senior Retail Guest Experience SpecialistAs a Senior Retail Guest Experience Specialist at Bob's Discount Furniture, you'll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you'll lead by example on the showroom floordriving sales, ensuring customer satisfaction, and mentoring peers. You'll embody The Bob's Way while delivering a consistent, personalized, and service-centric experience every step of the way.This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you're an inspiring and motivated team player who's passionate about helping others create beautiful spaces, you'll thrive in this role.To excel in this role, you will need to demonstrate strengths in the following skill areas:Customer relationship building and needs-based sellingTeam collaboration and peer leadershipGoal setting and self-motivationSales performance and product presentationConflict resolution and service recoveryCommunication, listening, and problem-solvingBrand promotion and guest engagementRetail showroom readiness and floor executionPreferred competencies and skills include:Commission-based sales experiencePrevious customer service or retail backgroundExperience coaching or mentoring peersFamiliarity with service warranties and financing toolsAt Bob's, we have fun, we love what we do, and we're growing fast As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.Benefits and perks include:National medical, dental, and vision insurancePaid time off: vacation, sick days, holidays, work anniversaryand your birthday401(k) profit sharing plan with a generous company matchEmployer-paid life insurance and optional add-onsPet insurance and financial wellness supportTuition reimbursement and scholarships for team members and dependentsCareer development through Bob's Blueprint and Workday LearningEmployee discount from day 1 and Hays Perks merchant savingsAt Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core valuesHonesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Funguide everything we do. We're not just a workplace; we're a team that supports and celebrates each otherMinimum qualifications include:Demonstrated ability to deliver exceptional customer serviceProven ability to drive sales and achieve goals in a retail environmentStrong team orientation and problem-solving mindsetMust be at least 18 years old to be considered for employmentPhysical demand requirements include:Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassistedAbility to move objects up to 50 lbs. with or without reasonable accommodationRegular movement throughout the store and continuous standing or sitting to perform job functionsDiversity is a core value at Bob's. We want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.