Manager Business Analysis Shore Excursions

3 weeks ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

BASIC PURPOSE: Responsible for the management and analysis of contract agreements, tour offerings, vendor partnerships and financial performance to identify trends or areas of improvement. Communicate with Destination Services Stakeholder and global partners, including tour operators and ground operators, to enhance company performance and vacation value. Leverage destination expertise, innovation, and competitive insights.


POSITION RESPONSIBILITIES:


  • Manage tour program accuracy by auditing internal system (e.g., MXP, QuickBase), contracts/agreements and Retail Master files.
  • Efforts include safeguarding contracted and retail rates, tour names, tour codes and suppliers match across all systems and documents.
  • Responsibilities may also encompass entering revised tour block allocations, tour cost and retail rates within internal systems (e.g., MXP) and Retail Master files.
  • Lead competitive insight efforts by researching rates of sites/venues/attractions and tour offerings of competitor cruise brands.
  • Manage new vendor setup and vendor update efforts by inputting required forms and corresponding with suppliers and internal Destination Services and Accounts Payable stakeholders.
  • Oversee shore excursion and turnaround ground services sourcing efforts by preparing RFP packages, maintaining bid schedules, corresponding with candidates, and analyzing bid submissions.
  • Partner with Destination Services leadership to secure shore excursion and ground service contracting efforts.
  • Monitor managing costs associated with voyage deviations by analyzing costs, supplier inquiries, and invoice submissions.
  • Assist cruise brand onboard accounting teams with month-end accruals associated with turnaround services and voyage deviations. Efforts also include managing transfer portal compliance by corresponding with suppliers.
  • Prepare debit memos associated with port shopping initiatives includes corresponding with tour operators and internal treasury stakeholders.
  • Perform other job-related functions and support special projects as assigned.


KNOWLEDGE AND EXPERIENCE:


EDUCATION: Bachelor's Degree in Business Administration or an equivalent combination of education and relevant work experience.


EXPERIENCE: Minimum 5 years of experience in business environment is required. Consulting or Cruise Industry experience is highly preferred.


KNOWLEDGE & SKILLS:

  • Strong working knowledge of Excel to calculate advanced formulas, Pivot Tables, and VLookups.
  • Must be detail-oriented and organized with strong work ethic.
  • Excellent interpersonal skills in order to effectively interface with all levels of personnel throughout the organization and with external suppliers.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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