Inside Sales Representative

3 weeks ago

Waukegan, United States PEER Chain Full time

Inside Sales and Relationship Representative

Reports to: VP of Sales

Hours: Salaried positions hours vary (8:30 am - 5:00 pm)

A LITTLE BIT ABOUT PEER (WHO WE ARE AND WHAT WE ARE LOOKING FOR)

Besides a paycheck, what are you looking for in a job? Are you looking to roll up your sleeves and be a part of a team of like-minded, hard-working individuals? Are you looking for a place you can call home? Where can you stay a while and make a real impact? Do you approach your work passionately, looking for creative ways to solve problems?

You see, we’re looking for a unique individual. We’re looking for someone who – sure – gets sales and is driven to excel. So, just as important, we’re looking for that special person who craves authenticity.

Since 1969, the PEER Chain family has been a reliable source of industrial chain. We are a family business that strives for peerless service, quality, and expertise. We are connected both internally and externally by relationships forged over the years, driven to deliver chains and sprockets that keep our customers running.

We consider all employees and customers part of the family. We take pride in a family-centric atmosphere. We maintain a professional, yet lively work environment by having an open-door policy, allowing visits from both human and canine friends.

If this sounds like the place you’ve been looking for, we want to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Success Management

  • Build and maintain strong relationships with existing PEER Customers to understand their needs, preferences, and challenges.
  • Provide exceptional customer service, addressing inquiries, and resolving issues promptly to ensure customer satisfaction.
  • Process orders and quotes via ERP (NetSuite Oracle).
  • Analyze open Sales Orders and establish ship date schedules.
  • Generate 2nd touch follow-ups to customers and leads per day.
  • Analyze stock situations for customers.
  • Generate written correspondence with customers and coworkers.

Sales Development:

  • Identify and pursue new business opportunities within the assigned territories and regions.
  • Complete business development calls in the region.
  • Document industry trends, competitor activities, and emerging opportunities in CRM.
  • Contact and qualify new inbound leads. Use (CRM) software to manage lead referrals and sales activities.
  • Identify potential customers and generate new business opportunities for the company.
  • Collaborate with the regional sales team to develop strategies for exceeding sales targets.
  • Daily Huddle with RSMs on top issues and opportunities.

PREFERRED REQUIREMENTS

  • Must demonstrate professional email communication skills via phone and email.
  • Must demonstrate professional phone and email skills when clarifying orders/quotes with customers.
  • Must create reports to metrics.
  • Comfortable interacting with anyone from a C-Suite to the Shop Floor.

TOOLS & EQUIPMENT

§ Computer and related databases including Microsoft Office, Outlook, Word, and Excel.

§ Will be trained on ROI system and ERP/CRM.

§ May occasionally use a company car.

  • The requirements mentioned above are strongly preferred.
  • Critical features of this job may be subject to change at any time due to reasonable accommodation or other reasons.

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