VP/SVP, Issues Management Governance Manager

4 weeks ago

Dallas, United States MBK Search Full time

Issue Management Governance Manager


Managerial position responsible for governance, oversight, and enhancement of our client’s Issue Management Governance Processes in alignment with Corporate Objectives, the ERM Framework, industry best practices and regulatory expectations that support the prioritization and evaluation of issues to enable remediation and risk mitigation in alignment with Risk Appetite. This includes oversight and management of the Issue Management Governance Program, ensuring accountability in the first and second lines of defense for adherence to program expectations, coordination of related reviews with necessary reporting and development and management of associated Key Risk Indicators.


Position Responsibilities:


Oversight of Issue Management Governance Program

  • Responsible for thought leadership and innovation to continuously mature the Issue Management Risk Governance Process including coordination with the Compliance Management System and Internal Audit.
  • Lead partnerships with Business Division Risk Directors to ensure compliance with the Enterprise Issue Management Policy, identify enhancement opportunities and collaborate on implementation of efforts required to ensure timely and comprehensive adoption of changes.
  • Provide Independent Challenge for issue requests throughout the issue Management Lifecycle including collaboration with various Second Line of Defense Risk Managers to evaluate same.
  • Responsible for maintaining all Issue Management Governance Documentation including Policies, standards, procedures, requirements and guidance.


Manage Issue Management Governance Tools and Solutions


  • Responsible for working with Technolgy Owner on Solution Design, Implementation and ongoing maintenance and enhancements that meet regulatory expectations as well as needs of FLOD and SLOD in alignment with Corporate Policies.
  • Manage technology tool access and permissions, Workflow bottlenecks and dashboard development supporting all Risk Pillars and Lines of Business.
  • Oversight for ongoing development, communication, and training of Corporate Governance Program requirements and templates.


Deliver Working Group, Senior Management Committee and Board Reporting associated with Issue Management Processes


  • Responsible for delivery of Issue Management Governance analysis including impacts by risk pillar, business unit and process or product through development and creation of reporting for Executive Management and the Board.
  • Responsible for identification, analysis and reporting on Enterprise Level Key Risk Indicators and impact on Risk appetite for Executive Management and the Board.
  • Collaborate with business units, Second Line of Defense, audit, etc. for escalation of material risks, issues and mitigation/remediation efforts to provide comprehensive enterprise reporting to corporate committees.

Oversee Communication & Training


  • Responsible for managing all Issue Management Risk Governance communications which may be enterprise-wide in nature or specific to selected departments, roles or Lines of Business.
  • Owns the Issue Management Risk Governance Connect site and responsible for structure and content.
  • Ensure creation and updating/maintenace of training materials for both Issue Management Risk Governance Process as well as associated supporting tools for all impacted colleagues across the orgnaization.

Manage Resources


  • Leads, coaches, develops and manages team members creating a strong team culture that can partner collaboratively across the organization to meet team deliverables as well as provide second line of defense challenge where appropriate.
  • Recruit and hire new staff as needed.
  • Manage relationships with internal technical team supporting Archer solution for Issue Management Risk Governance Processes.


Position Qualifications:


  • Bachelor’s Degree from an accredited university in Business, Finance, or Risk Management
  • 10 years of experience in the financial services industry reviewing trends, making recommendations based on findings, analyzing risks and creating mitigation strategies
  • 7 years of experience in building, managing or governing risk management programs within the financial services industry. Experience using Archer is preferred
  • 5 years of experience in analysis and development of policies, standards, regulatory risk, procedures, and enterprise-level reporting

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