PR and Communications Manager

PR & Communications ManagerTo elevate Mukuru's brand reputation by leading strategic public relations, media communications, internal communications, and corporate events. This role ensures consistent messaging, strong stakeholder engagement, and supports an informed and connected workforce across all Mukuru corridors.Mukuru operates in a fast-paced, high-growth fintech environment. The PR & Communications Manager will collaborate with cross-functional teams and engage senior leadership to develop and execute impactful external and internal communication strategies. This role requires a confident communicator with strong media relationships, innovative thinking, and the ability to proactively manage the brand's image across multiple markets.Key Responsibilities1. External CommunicationsDevelop and implement PR strategies to enhance brand visibility and support business objectivesDraft press releases, speeches, thought-leadership pieces, and campaign communicationsMonitor industry trends and media coverage; recommend improvements to plansAct as company spokesperson as needed and ensure consistent brand messagingDevelop crisis communications protocols and manage reputation-related responses2. Media RelationsBuild and maintain relationships with key media and industry influencersSecure media coverage across digital, print, and broadcast platformsPrepare executive leadership for media engagements through coaching and briefing documentsServe as primary liaison for all media queries, including during crisis scenarios3. Internal CommunicationsDraft and distribute internal communications, newsletters, updates, and announcements4. Communications ReportingTrack, measure, and analyse communications and PR campaign performancePrepare and present communication impact reports to leadership5. Stakeholder ManagementFoster strong relationships with internal business units, executives, and external partnersManage external PR agencies and ensure alignment on key initiativesEngage with senior leaders to shape communication messaging and strategic discussions6. Team LeadershipManage and develop the communications teamSet performance goals and provide ongoing coaching and supportRequired Qualifications & ExperienceBachelor's Degree or Advanced Diploma in Communications, Public Relations, Journalism, Marketing, or related field5+ years public relations & media communications experience (preferably in fintech/financial services)3+ years internal communications experience in medium to large organisationExperience managing crisis communications and copywritingDemonstrated experience engaging senior executives and media stakeholdersSkills & CompetenciesTechnical SkillsKnowledge of global financial markets and fintech trendsProficiency with communication platforms, media tools, and reporting softwareStrong copywriting and content production skillsProject management capabilityCore CompetenciesExcellent written & verbal communicationStrategic and innovative thinkingStakeholder influence and relationship-buildingResults-driven mindset and strong problem-solvingAbility to adapt in a fast-paced, change-driven environmentStrong teamwork and leadershipI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited. Maybe you are just the future Mukurian we needShould you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS