Registration Representative

Registration Representative**$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.The Registration Representative is often the first point of contact upon patient arrival and is required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services. This position is a full-time role. Employees are required to work any variable schedule including the flexibility to work on a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations. Additional information will be provided during the interview process. It may be necessary, given the business need, to work occasional overtime. Our office is located at Northern Light AR Gould Hospital, 140 Academy St, Presque Isle, ME 04769.Primary Responsibilities:Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer serviceEnters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possibleObtains appropriate applications and forms, confirming signatures are on file, Photocopies / scans documents as neededProvides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box dailyWorks with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as neededProvides wayfinding instructions and assists with hospital information as requestedCoordinates patient admission needs, bed assignments, and tracking boards where applicableMeets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as neededMaintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observedMay perform other duties upon requestYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role or call center environmentBeginner level of proficiency with Windows applicationsFull Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.Ability to work any variable full-time schedule including the flexibility to work a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations based on business needMust be 18 years of age OR olderPreferred Qualifications:1+ years of registration experience in a hospital OR medical settingPrevious experience working for Northern Light HealthUnderstanding of medical terminologyWorking knowledge of insurance policies and procedures and patient care settingsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.