Customer Service Representative II

Customer Service Representative IIMechanics Bank is currently searching for a part time Customer Service Representative II to join our team at our Pearl City Branch.This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service.What you will do:Effectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services.Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products.Participates in sales programs to generate new customers.Must sell financial products and services to meet referral goals and performance evaluation/personal goals.Maintains thorough knowledge of bank products and services.Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.Supports branch lobby management.Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.Participates in two community events per year.Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters.Balances cash drawer independently, maintains cash over and short record within Mechanics Bank compliance policy.May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily.Effectively perform project responsibilities as assigned such as processing and balancing ATM, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.Effectively assist other CSRs in the completion of work assignments and balancing.Participates in branch audit functions.Follows Mechanics Bank policies and procedures and meet regulatory requirements.Performs all other duties as required.Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.Supports branch lobby management.Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.Participates in two community events per yearWho you are:Minimum of 2 years cash handling and customer service experience. Banking experience preferred.Some experience in opening new deposit accounts preferred.Demonstrated success in cross-selling banking services and products.Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.Excellent written and oral communication skills are required.PC experience required. Word, Excel and teller/bank software preferred.Must be a self-starter, dependable, able to work within deadlines under pressure.Must possess good judgment, and the ability to accept responsibility and handle confidential information.Ability to work quickly and accurately, to analyze information and make decisions.Willingness to assume additional responsibilities/duties/projects as they arise.High school diploma or equivalent.Pay Range: $20.00 - $23.00 hourlyEligible for commission/incentive plansOur comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes:Medical, prescription, dental, and vision coverage for employees and their eligible family membersEmployer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefitsHealth Savings Account with employer contributionHealthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit401(k) and Roth 401(k) with company contribution529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance ProgramSupplemental Health plans, Voluntary Legal and Identity Theft Services11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar yearFree personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.