Implementation Analyst

4 weeks ago


Chattanooga, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking an Implementation Analyst to join their team in Chattanooga, Tennessee A great candidate will be comfortable chatting with other representatives, sending emails to customers, and doing some minor troubleshooting within various application softwares.


Duties:

  • Provide front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation
  • Set up, install, and support Merchant systems, applications, or process designs for company's outsourced technology and business process solutions
  • Work directly with client to manage initial access, supports map and transfer data, creates required process documents, and assists with reconciliation
  • Test and troubleshoot functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate
  • Provide feedback based on client experiences to product and professional services teams for product and process improvements


Desired Skills/Experience:

  • Excellent written communication skills, majority of communication is conducted via email and ticket systems with higher education clients
  • Attention to detail
  • Troubleshooting skills, making a keen eye for small details critically important
  • Collaboration skills
  • ability to quickly and effectively communicate with a small team is vital


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered


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