eQIP Agent

Job Description

Westat is seeking an eQIP Agent to join its team. We are seeking an energetic, self-motivated professional who is dependable, has good attention to detail, and is deadline driven.

Job Responsibilities:
As an eQIP Agent, the applicant will have a broad array of responsibilities. eQIP Agents have to update eQIP applicant statuses and upload documents into a Dept. of ED system called ICAM. This system monitors the status of all eQIP applicants, and it is absolutely important that no mistakes are made in this system. Whenever a change is made in this system or a document has been uploaded, the eQIP Agent who made the change is responsible for alerting the Dept. of ED ICAM team via email. eQIP Agents are also responsible for helping applicants with their application over the phone. This whole process can sometimes take up to two hours, so patience is key. Additionally, eQIP Agents will have to mail out packets (via inter-office mail as well as FedEx), email applicants directly, schedule phone calls, is comfortable or willing to learn WebEx, check voicemail and put together hardcopy information packets.

Qualifications/Requirements:
· Must have excellent attendance at the on-site location in Gaithersburg, MD
· It is required by the Dept. of ED that all eQIP Agents be U.S. Citizens and have to go through eQIP themselves
· Must have excellent customer service skills and be able to speak with a broad range of people over the phone.
· Must display a professional demeanor and have a "team player" attitude
· Must be able to multi-task and complete a broad array of tasks accurately and in a timely manner each day
· Must be accurate and detail-orientated

These assignments are temporary hourly positions. Benefits are based on hours worked and tenure.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

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