Delivery Manager

About World Wide Technology
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world‘s most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT‘s culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients‘ most complex challenges.

Job Summary

As a Security Solution Delivery Manager, you will oversee the delivery of security projects and services, ensuring they meet client expectations and align with organizational goals. You will lead a team of security consultants, manage project portfolios, and drive continuous improvement in service delivery. Security Solution Delivery Managers will oversee multiple engagements and/or workstreams of large-scale programs. They manage senior level client relationships, end-to-end delivery and financial management.

As Security Solutions Manager specializing in SecOps and Threat Vulnerability Management, you will design and implement tailored security solutions, optimize Security Operations Center processes, and lead threat and vulnerability management efforts. Your role includes providing expert guidance on security tools, managing client relationships, overseeing projects, ensuring compliance, and supporting incident response. You will also stay updated on security trends, and continuously improve solutions to enhance client security posture.

Key Responsibilities:

• Develop Threat and Vulnerability Programs across a diverse range of customer focus areas such as networking security, application security, endpoint security, incident response, and threat intelligence.
• Develop and implement security solutions by correlating OEM technologies tailored to the clients needs, ensuring seamless integration with their existing systems and solutions.
• Conduct thorough risk assessments of network environments to identify potential security threats and vulnerabilities. Develop and recommend mitigation strategies to address identified risks and ensure compliance with industry regulations and standards.
• Design and review secure network architectures, including infrastructure, applications, and data management, to ensure they meet security requirements. Collaborate with other IT and security teams to integrate security measures into network solutions effectively.
• Oversee the development and implementation of incident response plans specific to network environments. Lead investigations and resolution efforts for security incidents and breaches involving network resources.
• Ensure network environments adhere to relevant compliance requirements (such as GDPR, HIPAA, and PCI-DSS) and internal governance policies. Conduct audits and assessments to verify compliance and address any gaps.
• Evaluate and manage relationships with network service providers and third-party vendors to ensure they meet security requirements. Review and negotiate security aspects of contracts and service level agreements (SLAs).
• Stay updated with the latest network security trends, threats, and technologies. Continuously assess and improve security practices and tools to adapt to evolving threats and business needs.
• Communicate effectively with senior management, stakeholders, and clients to provide updates on security posture, incidents, and strategic initiatives. Prepare and present reports and recommendations to support decision-making processes.

Delivery Functions:

• Ensures all contract deliverables are met within the timelines specified in the Statement of Work.
• Owns responsibility for customer engagement as the primary point of contact for the customer during project execution.
• Collaborates with the customer to define project success criteria and clearly communicate those goals to the team. Reviews progress toward those goals on a regular basis by determining specific metrics that the team should gather and report. Holds teams accountable for achieving goals.
• Ensures that project risks are identified, tracked, and communicated with the customer on a regular basis. Where possible, implement mitigation strategies. Escalates risks to leadership as appropriate if there are indications that targets will not be reached. Coordinates dependencies and assess risks across multi-team engagements (if applicable).
• Serves as a liaison between the delivery team and support teams. Removes roadblocks for the team as needed.

OEM Knowledge:

• EDR/XDR platforms (Crowdstrike, SentinelOne, Microsoft Defender, etc)
• SIEM and related technologies (Splunk, Elastic, Kabana, Cribl, Logstash, etc)
• SSE/SASE technologies (Zscaler, NetSkope, etc)
• Automation and/or orchestration solutions / SOAR

Qualifications

• Bachelors Degree in Arts/Sciences (BA/BS) Computer Science, Information Technology, Cybersecurity
• Experience across multiple security domains such as networking security, application security, endpoint security, incident response, and threat intelligence.
• Working knowledge of Incident Response protocols from developing playbooks to operationalizing processes into business flows.
• Working knowledge of standard regulatory mandates and requirements such as GDPR, HIPAA, PCI, NIST, MITRE, and others.
• Advanced skills in project planning, execution, and risk management.
• Strong leadership and team management abilities.
• Excellent relationship-building and client management skills and proven, measurable, methodologies to combine both. In-depth knowledge of cybersecurity technologies, standards, and regulatory requirements.
• Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.

Want to learn more about Consulting Services & Security Team? Check us out on our platform:

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The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Preferred locations include AL, AK, AZ, AR, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NY, NC, ND, OK, OR, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY. Other locations will be considered based on fit.

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