Territory Business Manager

Territory Business ManagerAre you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we also offer many training opportunities to expand your knowledge base We have highly competitive benefits with a variety of HMO and PPO options. We have a company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class CultureNeoGenomics is looking for a Territory Business Manager located in the Knoxville area. This opportunity is open to remote candidates in the greater Knoxville area.As an employer, we promise to provide you with a purpose-driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.Position Summary:The Territory Business Manager (TBM) reports to the Regional Director in their assigned region within the Clinical Services commercial organization and serves as the primary customer owner of and contact for all accounts within their assigned territory. The TBM is responsible for calling on all stakeholders within their territory such as: pathology, community oncology, hospital oncology, academic centers, reference labs and private physician groups selling the full portfolio. This role is responsible for identifying opportunities to expand share of care and maintaining business within their current customer base as well as acquiring new customers in the community oncology by selling the full portfolio. The TBM is responsible for the entire sales process for all of their assigned accounts. The TBM facilitates the involvement of all specialist teams such as the Oncology Sales Specialists (OSS) and support resources such as the Client Success Specialists (CSS) to increase account value. The TBM should also engage the Key Account Manager (KAM) to target and support Tier A accounts. The TBM is responsible for operating their territory within their given operating budget.Responsibilities:Achieves annual sales goals through efficient management and satisfaction of customer needs within assigned territory.Primary account owner of Tier A, B, C accounts.Engage with KAMs to target and support Tier A accounts.Owns the entire sales process for assigned accounts.Works with OSS and CSS to increase account value.Develops and maintains relationships with key decision makers in accounts.Identifies and pursues new business opportunities within existing accounts.Collaborates with marketing and product teams to develop strategies for account growth.Stays up-to-date on industry trends and competitive landscape.Ensures customer satisfaction and retention through proactive communication and problem-solving.Responsible for consultative sales and promotion of the Company's products within assigned territory:Develops and maintains territory coverage plan with Regional ManagerProvides routine service to key assigned accountsProperly presents key products as directedCommunicates regularly with all members of assigned territory teamResponsible for market development activities:Focuses on development and maintenance of key accounts with their KAMPerforms product in-service training to ensure customer satisfaction as neededProducts frequent market feedback on products, competition and market conditions to the Regional Manager and Marketing ManagerDevelops and maintains territory specific information relative to competitors and distributors in the marketDevelops, maintains and delivers accurate information on lost businessGenerates ideas that contribute to the territory, business unit, company mission and growth.Ensure all activities and opportunities are entered and tracked in SFDC to allow increased visibility.Maintain detailed records in SalesForce.com to provide account updates and support ongoing review of the customer master fileLeads and facilitates problem solving within team and across cross-functional areas.Recognizes and rapidly responds to changes in internal/external environment; stimulates change and champions new initiativesDevelops annual business plan and updates regularly; prioritizes and manages time effectively; maintains appropriate contact with all accounts; develops and executes account specific strategies; utilizes resources effectivelyIdentifies and builds relationships with customers at all levels within each organization; leverages contacts to achieve business objectives, when appropriate; establishes consistently positive rapportAchieves goals for product sales; maintains consistent momentum in sales cycle; self-disciplined and self-directed; overcomes obstacles; maintains high work ethic; creates sales opportunityIdentifies personal and professional development objectives and plans to achieve themUnderstands internal information technology systems and how the interface with clientsParticipates in sales meetings, seminars, industry conferences, and tradeshows and manages event coordinationMay provide results to an inquiring client in accordance with department SOPs.Timely and accurate fulfillment of Sales Administration duties such as expense Reporting within guidelines outlined in the company's Travel & Entertainment PolicyAdheres to all company policies and procedures protecting the privacy of patients and the confidentiality of their information in compliance with HIPAA and other applicable laws. Ensures the privacy and confidentiality of all communicationExperience, Education and Qualifications:Bachelor's degree in life sciences or business-related field required (MBA preferred)5+ year's direct sales experience in a clinical and/or laboratory market environment preferredStrong closing skills. Prior attendance at formal sales training courses a plusStrong interpersonal and influencing skills at all levels of the organizationDemonstrated record of achievement in a prior sales position preferredProven oral, written, telephone and presentation skillsKnowledge of clinical and/or laboratory market environment and productsAbility to learn and retain product specific information and utilize to position the features and benefits to customersAbility to work under deadline pressure and extra hours if needed on assignmentsProficient with MS Office programsStrong organizational skills and attention to detailAbility to work independently and in a team environmentMust be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety ManualValid driver's license for state of residence requiredAbility to travel as required by role (up to 75% of the time). Some overnight travel may be required.All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.