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Help Desk Support Specialist

3 months ago

Draper, United States Insight Global Full time

Required Skills & Experience

- Must be client-focused with ability to provide white-glove treatment to our clients.

- Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.

- Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.

- Solid technical knowledge, troubleshooting skills and support experience with the following:

- Good understanding of the Microsoft Office products such as Word, Excel and Power Point.

- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.

- Ability to perform Mobile OS (iOS/Android) application troubleshooting.

- Team player mentality, collaborative, self-learner and self-motivated.

- Strong customer service skills and focus on ownership throughout the resolution process.


Job Description

Insight Global is looking for a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role supports the highest level executives troubleshoot different platforms when needed. Other responsibilities include:

* Address client requests and issues via phone or email.

* Provide world class quality of service to our clients throughout the resolution process.

* Engage engineering teams and product owners to assist with troubleshooting as needed.

* Perform 'cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.


Compensation:

$19/hr to $21/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.