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Client Success Manager
2 days ago
divh2Client Success Manager/h2pThis is a fully remote (work from home) position./ppSpringbig is the leading SaaS marketing technology platform serving retailers and brands in the rapidly growing cannabis industry throughout the U. S. and Canada. We serve in excess of 1,000 clients across 2,300 locations and our clients communications using the Springbig platform access more than 37 million consumers making Springbig the leading company in our sector./ppOur headquarters are in Boca Raton, FL where the majority of our employees are located, and we have additional office locations in Seattle, WA and Toronto, Canada./ppPosition Overview:/ppYour Client Success Manager responsibilities will include developing strong relationships with our key clients, connecting with key business executives and stakeholders at our client organizations to better understand their needs and how we can best support them, cross-selling and upselling our services set to your clients and ensuring their overall satisfaction. You will also be available to answer client queries and identify new business opportunities among existing customers.
In this role, you will liaise with cross-functional internal teams (including Client Services and Product Development departments) to improve the entire customer experience. This position may require occasional travel./ppIf you are familiar with customer relationship management (CRM) software, have a flair for client communication and understand consumer behavior, wed like to meet you. Ideally, candidates for this role will know how to meet ambitious individuals and exceed team-wide sales and customer satisfaction goals./ppUltimately, a successful Client Success Manager must collaborate with our sales team to achieve quotas, while keeping our clients satisfied and engaged with our products and services in the long run. We provide an open, dynamic and collaborative work environment, which values independent thinking and freedom of expression.
We are committed to providing a healthy work/life balance and development through training./ph3Role and Responsibilities/h3ulliServe as the lead point of contact for all customer account management matters/liliBuild and maintain strong, long-lasting client relationships/liliDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors/liliEnsure the timely and successful delivery of our solutions according to customer needs and objectives/liliClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders/liliDevelop new business with existing clients and/or identify areas of improvement to meet sales quotas/liliForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)/liliPrepare reports on account status/liliCollaborate with sales team to identify and grow opportunities within territory/liliAssist with challenging client requests or issue escalations as needed/li/ulh3Requirements:/h3ulli3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role/lili3+ years of Client Development, Account Development experience within the technology industry and strong engagement skills/liliProven ability to build rapport over the phone and via email with quick response times/liliProactive/liliDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level/liliSolid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)/liliExperience delivering client-focused solutions to customer needs/liliProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail/liliExcellent listening, negotiation and presentation abilities/liliStrong verbal and written communication skills/liliBA/BS degree in Business Administration, Sales or relevant field/li/ulpWhats it like to work at springbig?/ppIts awesome Were a driven, passionate, responsible group who values professional growth and work life balance./ppWhy you should work with us:/pulliWe are a fun start-up, with a start-up culture/liliOur company is continually growing and always innovating and creating new features for ourselves and our clients/liliFull benefits package (Health, Dental, Vision, Life)/lili401k with matching/liliUnlimited PTO/liliCompany atmosphere is collaborative, passionate and fun./liliCasual dress code/liliWork with some of the best brightest technical minds in the industry We learn from and share knowledge with each other every day./li/ulpWe take care of our team members:/pulliCompetitive salary/liliUnlimited PTO/lili401k match/liliGreat health benefits (medical, dental, vision, STD, LTD, Life Insurance)/liliCasual and comfortable working environment/li/ul/div
