Retail Experience Manager

4 weeks ago

Hialeah, United States Best Buy Full time

Retail Experience ManagerAs the Retail Experience Manager, you'll assume the day-to-day leadership duties of your home store or group of stores to ensure employees are deployed efficiently and deliver excellent customer experiences. You'll drive localized customer and employee engagement strategies throughout your assigned store or stores within your designated micro-market (local surrounding stores). In addition, you'll be responsible for driving employee development and performance management.What you'll do:Enable and empower employees to drive world-class customer experiencesDrive employee experience strategy across the micro-market to drive seamless customer experiencesAnalyze performance indicators against business strategies and lead your team to facilitate growth or improve resultsLead efforts to maximize results or provide course correction as neededHelp drive sales and operational success within an assigned home location or across the micro-market as neededBasic qualifications:2 years of experience as a supervisor or manager in business, military or related fields2 years of sales or customer service experience1 year of experience managing and reviewing operational expenses and revenuePreferred qualifications:Retail experienceConsumer electronics industry experienceMulti-location retail experienceWhat's in it for you:We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout us:As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.

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