Fraud, Compliance, Operations, and Investigations Investigator

InvestigatorThis is an excellent opportunity for a self-starter who thrives in a fast-paced and team-oriented environment. Your strong investigative and verbal/written communication skills will be leveraged to support our company's ability to deliver world class fraud prevention and customer centric solutions to its internal and external customers.As an Investigator within JPMorganChase, you will play a crucial role in reviewing claims and conducting detailed investigations. Your keen attention to detail and advanced analytical thinking will enable you to identify key information and make sound, fact-based decisions. You will be responsible for managing your tasks effectively, ensuring timely completion while maintaining high-quality standards. Your advanced understanding of JPMC's policies and procedures will guide your work, and your ability to communicate your findings clearly and professionally will be essential. This role provides an opportunity to apply your knowledge and skills in a dynamic environment, contributing to the firm's objectives and enhancing its reputation for integrity and ethical conduct.Job responsibilitiesReview and analyze claims data from multiple sources, ensuring accuracy and attention to detail.Conduct in-depth investigations into high-risk cases, applying critical thinking and problem-solving skills to identify key information.Make sound, fact-based decisions on case findings, considering the implications and adhering to JPMC's policies and procedures.Prepare and present clear, concise written reports on investigation outcomes, ensuring effective communication of findings to management.Manage and prioritize tasks effectively, ensuring timely completion of investigations and adherence to set timelines.Required qualifications, capabilities, and skillsBaseline knowledge or equivalent expertise in conducting detailed investigations.Demonstrated ability to accurately review and analyze data from multiple sources, with a focus on identifying key information and potential risks.Proven experience in making sound, fact-based decisions, with an understanding of the implications and potential consequences.Proficiency in managing and prioritizing tasks effectively, with a track record of meeting set timelines and delivering high-quality outcomes.Developing proficiency in written communication, with the ability to prepare clear, concise reports and present findings to management.Preferred qualifications, capabilities, and skillsFoundational proficiency in cross-functional collaboration, demonstrating the ability to work effectively with various departments to support common goals.Basic customer service and data analytics skills, with the ability to deliver support, foster positive client relationships, and interpret data sets to provide insights.Foundational proficiency in innovation, with a willingness to learn and contribute to creative solutions that enhance processes and products.Basic understanding of artificial intelligence, automation, and digital tools, with the ability to identify opportunities for process improvement.Foundational skills in strategic thinking, coaching, and conflict management, with the ability to support team members and address disputes effectively.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Equal Opportunity Employer/Disability/Veterans