Manager, Network Operations

Manager, Network OperationsLaunch Your Career with Cook SystemsSince 1990, Cook Systemsa certified veteran-owned IT consulting firmhas been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trustand in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take offSummaryResponsible for overseeing network operations and ensuring service levels for data and voice networking equipment and software. This role involves developing standards, procedures, and processes, managing the support of new technologies, network performance and reliability, and defining service level agreements. The Network Operations Manager will lead the daily activities of the network operations center and manage resources and equipment for telecommunications and information processing.ResponsibilitiesManage network operations and maintain service levels for networking equipment and software, including mainframe equipment, PBX, and network processing devices.Develop and implement standards, procedures, and processes for the network operations group.Plan and manage the adoption of new technologies, including wireless, to enhance network performance and reliability.Define and negotiate service level agreements with internal and external stakeholders.Oversee and coordinate the daily activities of the network operations center.Plan human resources, equipment arrangements, and electrical power and cable requirements for telecommunications and information processing equipment.Mentor supervisors, project leaders, and technical staff, providing guidance and support for professional development.Report regularly to senior management, including the IT Chief Operating Officer, Director of Network Operations, or Operating Unit IT Executive.Required SkillsBachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.Minimum of 7 years of IT work experience, including managing teams responsible for technical service, hardware/software engineering, and support in LAN/WAN and multi-platform environments.Experience in middle-level management within network operations functions.Strong leadership and mentoring skills with the ability to manage multiple teams and projects.Excellent communication and negotiation skills.Why Work with UsAt Cook Systems, we don't just offer jobswe build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unumbecause your family's security matters.Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six monthsbecause long-term success deserves a strong foundation.At Cook Systems, you're not just an employeeyou're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.