Assistant Director of Operations

Assistant Director Of OperationsReporting to the Associate Director, Building Services, the Assistant Director of Operations is responsible for overseeing the day to day operational functions and service coordination for Ida Noyes Hall, Reynolds Club, Bartlett Hall (1st floor), and Mandel Hall; maintaining departmental resources; coordinating facility maintenance and custodial care and serving as liaison with facility services and their contractors; interfacing with building partners; interacting with clients and providing customer service during events. This includes supervising the Event Service Worker (ESW) team (5 full-time employees) and the student building managers (25 part-time employees). The regular work schedule for this position is Tuesday through Saturday, 10:00 a.m. to 6:30 p.m.Responsibilities include:Ensuring the cleanliness and functionality of facilities and equipment within the Student Centers portfolio.Maintaining inventory of furniture, fixtures, equipment, and supplies.Overseeing allocation and management of student group storage.Observing and reporting any security issues/irregularities in and around facilities in the Student Centers portfolio.Successfully executing all reservations and events across Student Centers portfolio.Coordinating internal resources for event facilitation; room set-ups, staff coverage, audio/visual equipment, and external rental equipment.Creating and distributing daily assignments to Event Services Workers and Building Managers.Performing daily inspections of event set-ups, breakdowns, and changeover duties required per diagrams, checklists, or instructions.Supervising Event Services Workers (ESW) and Student Building Managers.Managing employee schedules using the university attendance system, including approval of personal/vacation requests.Hiring and training Event Service Workers and Student Building Managers.Facilitating ongoing training opportunities for student building managers.Working with the Associate Director and Human Resources staff to handle all employment and performance concerns, consistent with the bargaining unit contract, where applicable.Providing after-hours consultation to ESW and Building Manager teams in the case of an emergency or unforeseen circumstance.Providing customer service to all users of the Student Centers and serving as liaison to building partners, facility services, and their contractors.Interacting with clients in preparation for and during the course of an event. Reporting and responding to any facility concerns that may affect an event.Interacting with customers, including high-profile, prominent University administrators and guests.Assisting and advising staff and customers in making last-minute changes to event set-ups.Serving as a member of the Student Centers staff and assisting with various office programs and projects.Consulting and collaborating with the Associate Director of Building Services and fulfilling other duties as assigned with the Student Centers portfolio.Supervising inspections of buildings, equipment, and/or surrounding grounds for deficiencies and potential safety, health, or code problems. Reviewing and authorizing written reports summarizing findings and recommending solutions.Coordinating with staff from other units and supervising the work of contractors, as well as facilities union and/or non-union staff.Performing other related work as needed.Minimum qualifications include a college or university degree in a related field or an equivalent combination of education and experience. Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.Preferred qualifications include a bachelor's degree, two years of experience in a progressively responsible work environment, previous work in a student union, event venue, or hotel setting, experience supervising full or part-time staff and/or supervision of union employees, experience with computers, including Windows and Microsoft Office, experience with basic audio/visual systems, including projectors and sound systems, or a technical comfort level that would allow for easy learning of these systems, demonstrated success in working with diverse student populations, excellent oral and written communication skills, excellent customer service skills, and excellent interpersonal skills.The candidate must have flexibility to work various hours and must be willing to work some evenings and weekends. Must be able to lift and carry 40 lbs. Some locations within our facility are only accessible by stairs and ladders. Must be able to access these spaces.Application documents must be uploaded via the My Experience page, in the section titled Application Documents of the application.Job family: Facilities ManagementRole impact: People ManagerScheduled weekly hours: 37.5Pay rate type: SalaryFLSA status: ExemptPay range: $61,000.00 - $67,000.00The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.