General Manager

General ManagerUnder the supervision of senior leadership, the General Manager (GM) leads and manages the member service functions within the club to provide the best guest and member experience, and team member environment. The GM recruits, hires, trains, and develops a diverse, high performance management team and prides leadership and direction to ensure the team achieves goals in a way that reflects the company values. The GM creates club strategy, execution of company initiatives, including responsibility for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly, and well-maintained club.Key responsibilities include:Management of club team and financial performanceDrive all sales efforts within the club including personal training, recovery services, new member sales, EFT, retail, and supplementsSet monthly, weekly and daily financial goalsReview daily/weekly financial and club statistics with to identify potential revenue gaps and modify sales execution as necessaryExecute and coordinate promotions within the clubDrive club efforts in achieving revenue goals in NMS, EFT, retail, personal training and ancillary revenueResponsible for attainment of department targets (e.g. revenue, member retention)Responsible for scheduling department heads to meet club needsManage hours and labor spendEnsure that all club members are delivered a high member service experience. To achieve this objective the GM will:Proactively engage club member base, regularly greet, and interact with members, and conduct member satisfaction surveys under company guidelines.Resolve member concerns and complaints in a professional manner within club parametersInstill a sense of common responsibility and teamwork across club functionsStaffing and development includes:Maintain a fully engaged and high performing department head team that aligns with company values and goalsTrain and coach team members, including conducting planning sessions and performance reviews. Review, approve and provide recommendations regarding personnel actions including hiring, promotion, discipline, and terminationLead club meetings to review performance and offer direction, motivation, and guidance toward achieving individual and company goalsImplement, supervise, and direct regular training to ensure all club employees are trained in sales SOPs, and other company policiesInstill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are 'cross-trained' on the fundamental aspects of each other's positionsCreate and conduct team building activities including participation in recognition programsClub administration and general responsibilities include:Implement promotions and merchandisingFollow-up with compliance checks by monitoring club systems and team member performanceEnsure that systems procedures are accurately followed: Member check-in, telephone inquiry, guest processing, In Touch management, membership cards, fitness scheduling, etcDaily reviews of new member agreements with sales teamTeam member experience includes:Utilize club systems to select, interview, and hireTrain & develop department heads according to SOPs and objectivesConduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunitiesMediate club employee relations matters for team membersCounsel staff and consult with corporate support for additional directionThis is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.