IT Technician

We are seeking a skilled and reliable Freelance IT Technician to join our team. This is an oncall position where the technician will respond to various client sites both remotely and in person. The ideal candidate will possess a strong technical background specifically in networking and hardware support and have excellent communication and problemsolving skills.

Key Responsibilities:

• Network Support:
  
• Rack stack patch troubleshoot and decommission network devices including routers switches firewalls and access points.
  
• Provide console access to devices and collaborate with remote engineers via screen sharing and telephonic bridges.
  
• Install and refresh network devices such as routers switches and access points (APs).
  
• Identify network devices and understand their roles and functions.
  
• Knowledge of rack elevations MDF/IDF closets and data center environments.
  
• Cabling and Infrastructure:
  
• Handle patch cabling power cord connections and closet cable dressing.
  
• Familiarity with copper and fiber cabling systems and network monitoring systems.
  
• Hardware Installation and Support:
  
• Install and remove field replaceable units (FRUs) such as hard drives memory line cards and transceivers.
  
• Provide hardware support for network and server components.
  
• Work with outofband management tools such as iLO and DRAC systems.
  
• End User Computing & Device Support:
  
• Provide support for enduser computing devices peripherals and accessories.
  
• Perform device imaging and hardware breakfix.
  
• Support the onboarding and offboarding of users.
  
• Provide firstline support for conference rooms and escalate issues to thirdparty vendors as necessary.
  
• Offer VIP support to highprofile clients when required.
  
• General IT Services:
  
• Perform Installs Moves Adds and Changes (IMAC) for IT equipment.
  
• Provide Smart Hands support for local server storage and network environments.
  
• Support device applications software and printer setups.
  
• Maintain hardware asset management in the storeroom.
  
• Act as the site point of contact for visiting IT vendors.
  
• Provide manufacturing support on shop floors with knowledge of the manufacturing process.
  

Requirements

Required Skills & Qualifications:

• Strong understanding of network devices including routers switches firewalls and access points.
  
• Proficient in network troubleshooting and decommissioning tasks.
  
• Experience in rack elevations enterprise campus MDF/IDF closets and data centers.
  
• Knowledge of console access procedures and working on telephonic bridges with remote engineers.
  
• Ability to work autonomously and follow verbal and written instructions from senior engineers.
  
• Certifications: CompTIA Network and/or CCNA preferred.
  

Knowledge of:

• Network and server hardware
  
• Copper and fiber cabling systems
  
• Network monitoring tools and device/database backup & restore processes
  
• Equipment racking and stacking
  
• Familiarity with network equipment and software including Cisco HP/Dell/IBM Juniper Bluecoat and Checkpoint.
  
• Experience with VIP support device imaging hardware breakfix and printer support.
  
• Strong problemsolving skills with the ability to manage unexpected issues efficiently.
  
• Reliable and punctual with the ability to meet SLAdriven schedules.
  
• Professional demeanor with excellent communication and clientfacing skills.
  

Network and server hardware Copper and fiber cabling systems Network monitoring tools and device/database backup & restore processes Equipment racking and stacking Familiarity with network equipment and software, including Cisco, HP/Dell/IBM, Juniper, Bluecoat, and Checkpoint. Experience with VIP support, device imaging, hardware break-fix, and printer support. Strong problem-solving skills with the ability to manage unexpected issues efficiently. Reliable and punctual with the ability to meet SLA-driven schedules. Professional demeanor with excellent communication and client-facing skills.

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