Travel Universal Banker
2 days ago
Everwise Credit Union PositionResponsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION's wallet share. Will float between designated service centers and provide support to multiple branch locations as neededPrimary responsibilities and duties include:Maintaining a high level of membership in accordance with the EVERWISE CREDIT UNION Service Expectations. Performing a broad variety of member service functions with accuracy and in a timely manner.
These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)Maintaining a high level of confidentiality about member account information. Meeting or exceeding established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need. Assisting in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly. Assuming additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.
Complying with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc. Volunteering for special projects within the scope of job responsibilities. Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.
Assuming additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union. Knowledge/skills include:Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communicationAbility to proactively solve problems by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION. High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling. Proficient cash handling skills.
Ability to work in a fast-paced diverse and universal environment. Practical application and general understanding of various computer applicationsAbility to lift to 15 pounds at times due to coin bags and boxes of rolled coinMinimum requirements include:High School Diploma, GED or equivalent certification. Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred. Base pay: Starting at $19.25/hour + an additional $1.50/hour travel premium.
Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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