Principle Outbound Product Manager, Field Service Management

Principle Outbound Product Manager, Field Service ManagementIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.This position reports to: Director, Field Service ManagementThe Team:The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, Sales and Order Management, and Field Service Management, and Industry verticalized solutions, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office teams to sell, fulfill, and service through a single AI-powered platform.The Role:Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner, and customer ecosystem understand the value delivered.What you get to do in this role:Create high-quality enablement content that describes the value of the product innovation with a focus on Field Service Management solutionDevelop a deep understanding of and document customer use cases and success outcomes to influence the product roadmapsDevelop best practices assets including early product demos to drive product adoption by customers and partnersBecome a trusted resource to promote the FSM product vision with industry influencers, strategic partners, and analyst firms.Work in close coordination with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, go-to-market, and customer adoption plans.Lead cross-functional teams to accomplish our goalsQualifications:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.8+ years of product management or related experience in the Field Services Management domain is a mustExperience in Solution Consulting/Solution Architecture/Enterprise Architecture functions are a plusVery strong written and oral communication skillsStrong bias towards action, being hands-on with product, and a sense of urgency to "win" in the marketExcellent people and management skills to interact with customers, executive staff, colleagues, and cross-functional teams, and third partiesFor positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive on target earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.